Table of contents
Understanding the determinants of guests’ behaviour to use green P2P accommodation
Gomaa AgagThis study aims to develop and empirically test a comprehensive framework in which to understand the determinants of guests’ behavior to use green peer-to-peer (P2P) accommodation…
When a stigmatized brand is doing good: The role of complementary fit and brand equity in cause-related marketing
Jihee Choi, Soobin SeoThis study aims to investigate consumer responses to cause-related marketing (CRM) implemented by socially stigmatized industries, especially in fast food restaurants.
Perceived credibility of online hotel reviews and its impact on hotel booking intentions
Uttam ChakrabortyThis study aims to evaluate the vitality of source, receiver and message factors on credibility assessment of online hotel reviews. Further, the current study determines the…
Restaurant firms’ IPO motivations and post-IPO performances: Staying public, being delisted or merged?
Sung Gyun Mun, SooCheong (Shawn) JangThis study aims to identify why restaurant firms go public (IPO) despite high financing costs and which factors make firms stay public for the long term after an IPO. Also, this…
Beyond accessibility: empowering mobility-impaired customers with motivation differentiation
Ye Zhang, Jie Gao, Shu Tian Cole, Peter RicciTo sufficiently fulfill the travel potential of people with mobility impairments (PwMIs), this study aims to propose a valuable supplement to facility/service accommodation by…
Understanding brand equity in hotel firms. What is the role of brand loyalty and satisfaction?
Maja Šerić, Irene Gil-SauraThis paper aims to focus on examining the relationships between hotel brand equity (BE), brand satisfaction (BS) and brand loyalty, considering both behavioral loyalty (BL) and…
Critical events in the tourism industry: factors affecting the future intention to take a cruise
Lara Penco, Giorgia Profumo, Marco Remondino, Carolina BruzziIn recent years, critical events have heavily affected the cruise industry. Such events may variously influence customers’ intention to take a cruise in the future depending on…
Fostering service-oriented organizational citizenship behavior through reducing role stressors: An examination of the role of social capital
Juhyun Kang, Jichul JangThis paper aims to examine the influence of role stressors on service-oriented organizational citizenship behavior (OCB) mediated by depersonalization, with a moderator of social…
ICTs in hotel management: a research review
Reyes Gonzalez, Jose Gasco, Juan LlopisHotels are dependent on information and communication technologies (ICTs) for both their internal management and their relationships with customers and the other stakeholders…
Cultural essentialism and tailored hotel service for Chinese: the moderating role of satisfaction
Lawrence Hoc Nang Fong, Hongwei He, Melody Manchi Chao, Galli Leandro, David KingThe purpose of this study is to understand Chinese consumers’ responses to ethnically tailored hotel services from the theoretical perspective of cultural essentialism.
When do customers engage in brand pages? Effects of social presence
Jahyun Song, Hyoungeun Moon, Miyoung KimDrawing upon the social presence theory, this paper aims to propose three social presence variables in the brand page context (the brand page as a medium, the presence of other…
The effect of socially responsible human resource management (SRHRM) on frontline employees’ knowledge sharing
Xingping Jia, Shudi Liao, Beatrice I.J.M. Van der Heijden, Zhiwen GuoThis study in the hospitality industry aims to explore the underlying mechanisms through which socially responsible human resource management (SRHRM) affects frontline employees’…
The influence of CEOs’ equity-based compensation on restaurant firms’ CSR initiatives: The moderating role of institutional ownership
Sungbeen Park, Sujin Song, Seoki LeeBased on the agency theory and risk management perspective, this study aims to examine the relationship between CEOs’ pay schemes and corporate social responsibility (CSR…
The impact of age on gay consumers’ reaction to the physical and social servicescape in gay bars
Eric Olson, Heelye (Jason) ParkThe purpose of this study is to examine the effects of physical servicescape, social servicescape and age on gay consumers’ evaluations of a LGBT advertisement of a gay bar of a…
Determinants of peer-to-peer rental rating scores: the case of Airbnb
Liang Zhu, Mingming Cheng, IpKin Anthony WongThis study aims to identify the key determinants of Airbnb rating scores.
Customer service at altitude: effects of empowering leadership
Samuel Aryee, Tae-Yeol Kim, Qin Zhou, Seongmin RyuThis paper aims to examine how team-level empowering leadership related to service performance through thriving at work and how shared organizational social exchange and customer…
From emotional labor to customer loyalty in hospitality: A three-level investigation with the JD-R model and COR theory
Chung-Jen WangThe purpose of this study was based on the job demands -resources model (Bakker et al., 2004) and conservation of resources theory (Hobfoll, 1989) by using three levels of…
Determinants of Chinese consumers’ organic wine purchase
Lu Lu, Christina Geng-Qing Chi, Rong ZouThis paper aims to examine the primary determinants of Chinese consumers’ attitudes and purchase intentions of imported organic wines.
Revisiting the tourism-economic growth nexus: evidence from the United States
David N. Aratuo, Xiaoli L. Etienne, Tesfa Gebremedhin, David M. FrysonThe purpose of this study is to investigate the causal linkages between tourism and economic growth in the USA and determine how they respond to shocks in the system.
Practice-based segmentation: taxonomy of C2C co-creation practice segments
Ivana Rihova, Miguel Moital, Dimitrios Buhalis, Mary-Beth GouthroThis paper aims to explore and evaluate practice-based segmentation as an alternative conceptual segmentation perspective that acknowledges the active role of consumers as value…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus