International Journal of Contemporary Hospitality Management: Volume 32 Issue 11

Responding to a major global crisis: the effects of hotel safety leadership on employee safety behavior during COVID-19

Jiangchi Zhang, Chaowu Xie, Jianying Wang, Alastair M. Morrison, J. Andres Coca-Stefaniak

The purpose of this paper is to examine the effect of hotel safety leadership on employee safety behavior during the COVID-19 pandemic, and the mediation role of belief…

An empirical examination of the antecedents of training transfer in hotels: the moderating role of supervisor support

Osman Ahmed El-Said, Bashaer Al Hajri, Michael Smith

Currently, the global hotel industry is faced with the challenge of a growing skills gap. Contrary to expectations, the shortage of skilled employees persists despite improved…

The role of social media advertising in hospitality, tourism and travel: a literature review and research agenda

Shu-Chuan Chu, Tao Deng, Hong Cheng

This study aims to provide an assessment of the existing literature on the role of social media advertising in hospitality, tourism and travel (HTT) as well as an agenda for…

Exploring willingness to share in peer-to-peer access-based hospitality markets: the effect of roles performed and sharing intensity

Otávio Ferreira Borges Teixeira, Fabio Caldieraro, Amanda Cristina Medeiros

This study aims to examine the effect of individuals’ roles, as providers or consumers, and sharing intensity on willingness to participate in access-based hospitality markets.

Antecedents of positive eWOM in hotels. Exploring the relative role of satisfaction, quality and positive emotional experiences

Antoni Serra-Cantallops, Jose Ramón Cardona, Fabiana Salvi

This study aims to compare the relative importance of service quality (SQ), customer satisfaction (CS) and positive emotional experiences (PEE) to determine which is more…

A reconsideration of the EWOM construct in restaurant research: what are we really measuring?

Nathaniel Discepoli Line, Lydia Hanks, Tarik Dogru

With the proliferation of internet-based communication channels, understanding how restaurant consumers engage in electronic word of mouth (EWOM) has become an important field of…

Local food and changes in tourist eating habits in a sun-and-sea destination: a segmentation approach

José António C. Santos, Margarida Custódio Santos, Luis Nobre Pereira, Greg Richards, Luis Caiado

Little is known about how tourists’ eating habits change between everyday life and holidays. This study aims to identify market segments based on changes in food consumption and…

Shaping the event portfolio management field: premises and integration

Vassilios Ziakas, Donald Getz

This paper aims to examine how various academic disciplines shape the field of event portfolio management. Given the complex nature of portfolios comprising different genres that…

Information and communication technologies and human resources in hospitality and tourism

Reyes Gonzalez, Jose Gasco, Juan Llopis

ICTs play a key role in the tourism sector, influencing the labor context among other things. Hence, the purpose of this study: a review of the literature in which the topics of…

The environmentally friendly role of edible insect restaurants in the tourism industry: applying an extended theory of planned behavior

Ja Young (Jacey) Choe, Jinkyung Jenny Kim, Jinsoo Hwang

This study aims to examine diners’ behavioral intention to visit an edible insect restaurant, which is known to play an important role in sustainability, by integrating the theory…

Customer perspectives on the acquisition of local artisanal companies

Tiffany Shin Legendre, John Thomas Bowen

The purpose of this study is to provide insight into customers’ psychological processes and behavioral responses after merger and acquisition (M&A) of an artisanal brand.

Let’s not just “talk” about it: reflections on women’s career development in hospitality

Maria Gebbels, Xiongbin Gao, Wenjie Cai

This paper aims to provide an action-orientated reflection for promoting gender equality in hospitality, based on Bradley’s (2013) approach that considers the operation of gender…

Turning home boredom during the outbreak of COVID-19 into thriving at home and career self-management: the role of online leisure crafting

I-Shuo Chen

This paper studied whether boredom at home due to social isolation during the COVID-19 pandemic may motivate individuals to engage in online leisure crafting, thereby contributing…

Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality

Prokopis Christou, Aspasia Simillidou, Maria C. Stylianou

Amidst the COVID-19 outbreak, service organizations rushed to deploy robots to serve people in quarantine, again igniting the ongoing dispute regarding robots in tourism. This…

How does review disconfirmation influence customer online review behavior? A mixed-method investigation

Hengyun Li, Fang Meng, Bing Pan

With the growing online review manipulation and fake reviews in the hospitality industry, it is not uncommon that a consumer encounters disconfirmation when comparing the existing…