Table of contents
Impact of COVID-19: research note on tourism and hospitality sectors in the epicenter of Wuhan and Hubei Province, China
David W. Knight, Lina Xiong, Wei Lan, Jian GongThe purpose of this paper is to present initial findings from a vulnerability assessment based on the perceptions of practitioners working in four tourism and hospitality sectors…
Effect of online hotel reviews on the relationship between defender and prospector strategies and management controls
Daiane Antonini Bortoluzzi, Rogério João Lunkes, Edicreia Andrade dos Santos, Alcindo Cipriano Argolo MendesThis study aims to analyze the effect of online hotel reviews on the relationship between defender and prospector strategies and management control system (MCS) design.
Evaluating hotel websites through the use of fuzzy AHP and fuzzy TOPSIS
Rahmi BakiThe purpose of this study is to develop a useful, effective and comprehensive approach to facilitate the evaluation of hotel websites.
A meta-analytic model on the role of organizational support in work-family conflict and employee satisfaction
Xinyuan (Roy) Zhao, Jiale Wang, Rob Law, Xinping FanThis study aims to illustrate how organizational support can reduce work-family conflict (WFC) and improve job/life satisfaction by synthesizing the empirical findings among…
The effects of hotel green business practices on consumers’ loyalty intentions: an expanded multidimensional service model in the upscale segment
Guy AssakerThis study aims to present and empirically examines an expanded service model that incorporates green hotel practices together with a multidimensional/higher-order measurement…
COVID-19 and restaurant demand: early effects of the pandemic and stay-at-home orders
Yang Yang, Hongbo Liu, Xiang ChenThis paper aims to evaluate the early effects of the pandemic of coronavirus disease 2019 (COVID-19) and accompanying stay-at-home orders on restaurant demand in US counties.
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
Glenn McCartney, Andrew McCartneyThis study aims to introduce a conceptual framework for service robot (SR) acceptance by customers, employees and policymakers – a framework to help determine corporate…
Spending the night with strangers while traveling? Examining the antecedents of shared room booking through Airbnb
Hwijin Jeon Baldick, SooCheong (Shawn) JangThis study aims to examine the motivating factors that influence intentions to book shared rooms through Airbnb as well as the moderating effects of past experience and gender.
Determinants of rental strategy: short-term vs long-term rental strategy
Sina Shokoohyar, Ahmad Sobhani, Anae SobhaniShort-term rental option enabled via accommodation sharing platforms is an attractive alternative to conventional long-term rental. The purpose of this study is to compare rental…
Perceived robotic server qualities and functions explaining customer loyalty in the theme park context
Ady Milman, Asli Tasci, Tingting(Christina) ZhangThis paper aims to explore theme park visitors’ attitudes toward interacting with robots and investigated the qualities and functions of robotic servers and their influence on…
A recipe for food promotion: effects of color brightness on food evaluations and behavioral intentions
Ruiying Cai, Christina Geng-Qing ChiBuilding upon humans’ trichromatic vision systems, dual-process theory and halo effects, this paper aims to examine the effects of red and green color brightness of food pictures…
Origins and consequences of intrapreneurship with behaviour-based approach among employees in the hospitality industry
Tinh Tran Phu Do, Dung Tien LuuThis paper aims to assess an integrative model of origins and sequences of employee intrapreneurial behaviour in hospitality companies.
Organizational change and job insecurity: the moderating role of employability
Nurgül Çalışkan, Aziz Gökhan ÖzkoçThe purpose of this study is to examine the relationship between characteristics of change (frequency of change [FC], impact of change [IC], planning involved in change [PC]) and…
Enhancing customer-brand relationship by leveraging loyalty program experiences that foster customer-brand identification
Minjung Shin, Ki-Joon Back, Choong-Ki Lee, Young-Sub LeeThis study aims to investigate ways in which hotel loyalty programs can be designed to enhance customer’s identification with a hotel brand and develop a sustainable…
Do Gen Zs feel happy about their first job? A cultural values perspective from the hospitality and tourism industry
Juan Tang, Cevat Tosun, Tom BaumTo address Generation Z’s role in the emerging workforce, this paper aims to examine Chinese Generation Z’s subjective well-being (SWB) during their internship in the hospitality…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus