International Journal of Contemporary Hospitality Management: Volume 35 Issue 7

Research progress and future agenda of COVID-19 in tourism and hospitality: a timely bibliometric review

Huiru Li, Xinyi Liu, Hengli Zhou, Zhiyong Li

A proliferation of articles surrounding the COVID-19 pandemic is calling for new insights through review. This paper aims to bibliometrically analyze the current progress of…

Information enhancement or hindrance? Unveiling the impacts of user-generated photos in online reviews

Hengyun Li, Lingyan Zhang, Rui (Ami) Guo, Haipeng Ji, Bruce X.B. Yu

This study aims to investigate the promoting effects of the quantity and quality of online review user-generated photos (UGPs) on perceived review usefulness. The research further…

A co-created value scale for the hospitality service: applying a text mining approach

Wooseok Kwon

Although co-creation draws attention from researchers and practitioners, the concept is theoretically discussed, and it is not known enough how to measure co-created value (CCV…

Regression trees for hospitality data analysis

Mike Tsionas, A. George Assaf

The purpose of this note is to describe the concept of regression trees (RTs) for hospitality data analysis.

Typographic design of outdoor signage, restaurant authenticity, and consumers’ willingness to dine: extending semiotic theory

Hanqun Song, Qing Shan Ding, Jing Bill Xu, Jonghyeong Kim, Richard C.Y. Chang

Restaurants’ outdoor signage plays an irreplaceable role in attracting potential diners, as it conveys important functional and symbolic meanings of the businesses. The purpose of…

Nonlinear effects of employee engagement and satisfaction on turnover intention

Haemoon Oh, Miyoung Jeong, Hyejo Hailey Shin, Allan Schweyer

This study aims to advance the understanding of the relationships between employee engagement (EE), satisfaction and turnover intention (TI) beyond their known linear functions by…

Hospitality employees’ technology adoption at the workplace: evidence from a meta-analysis

Qiang Guo, Dan Zhu, Mao-Tang (Brian) Lin, Fangxuan (Sam) Li, Peter B. Kim, De Du, Yan Shu

This research aims to use meta-analytical structural equation modeling to look into how hospitality employees use technology at work. It further investigates if the relationship…

Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India

Vijay Kuriakose, Maria Tresita Paul V., Sumant Kumar Bishwas

This study aims to analyze the direct relationship between workplace incivility and employee well-being among frontline hotel employees. Anchoring on affective events theory, this…

Mind the gap: a critical reflection on hotel employee turnover

Asad Mohsin, Ana Brochado, Helena Rodrigues

This study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies…

A retrospective study of knowledge management for integrated resorts (IRs) crisis preparedness

Su Zhang, Fu-Chieh Hsu, Yang Zhang

This study aims to propose a systematic knowledge management model to explore the causal links leading to the organizational crisis preparedness (OCP) level of integrated resorts…

Nascent entrepreneurship: a critical perspective and research agenda in tourism and hospitality

Álvaro Dias, M. Rosario González-Rodríguez, Rob Hallak

This study aims to systematize the drivers of nascent entrepreneurship in tourism and to suggest avenues for future research. As a consequence of the pandemic, a reduction in…

How (in)congruence of leader–follower learning goal orientation influences leader–member exchange and employee innovation

Junbang Lan, Yuanyuan Huo, IpKin Anthony Wong, Bocong Yuan

Drawing on the person–supervisor fit theory, this study aims to adopts a dyadic and relational approach to investigate the congruence between the leader’s and the follower’s…

Over 33 years of the hospitality research: a bibliometric review of the International Journal of Contemporary Hospitality Management

Gagan Deep Sharma, Babak Taheri, Mansi Gupta, Ritika Chopra

This paper aims to proffer a broad overview of publications in the International Journal of Contemporary Hospitality Management (IJCHM) by conducting bibliometric analyses for the…

Assessing the application of multi-criteria decision making techniques in hospitality and tourism research: a bibliometric study

Sanaz Vatankhah, Mahlagha Darvishmotevali, Roya Rahimi, Seyedh Mahboobeh Jamali, Nader Ale Ebrahim

Multi-criteria decision-making (MCDM) techniques are decision support systems that provide systematic approaches to solve hospitality and tourism (H&T) problems while minimizing…

Detriments of exploitative leadership in the hotel industry: role of conspiracy beliefs and forgiveness climate

Tasneem Fatima, Mehwish Majeed

This study aims to investigate the indirect relationship between exploitative leadership (EL) and psychological distress through emotional complexity. This study also predicted…

Socially responsible HRM and hotel employees’ environmental performance: the mediating roles of green knowledge sharing and environmental commitment

Mohammad Rabiul Basher Rubel, Daisy Mui-Hung Kee, Mohd Yusoff Yusliza, Nadia Newaz Rimi

This study aims to investigate how employee environmental performance (EP) is affected by socially responsible human resource management (SRHRM) via green knowledge sharing (GKS…

The effect of illegitimate tasks on hospitality employees’ service performance: a conservation of resources perspective

Lijing Zhao, Phillip M. Jolly, Shuming Zhao

This study aims to investigate the influence of illegitimate tasks on frontline hospitality employees’ in-role and extra-role performance via the mediating role of thriving at…