Table of contents
The Selection of Quality Operative Staff in the Hotel Sector
Anne Dickinson, Elizabeth M. InesonExamines the use of two selection techniques, i.e. biodata andpersonality assessment, which have been found to have high predictivevalidities when used in other industries, in the…
Patron Preferences for Features Offered by Licensed Clubs
Adrian O. Bull, Keith M. AlcockLicensed clubs in Australia offer a range of types of hospitality,gambling and entertainment. Increased competition is forcing them toreappraise features or attributes of their…
Quality Management in the Hospitality Industry: Part 3. Recent Developments
Nick JohnsThis third and final article in a review series covers theliterature relating to modern developments in quality measurement andmanagement. It carries on the themes developed in…
Guest History: Is It Being Utilized?
Beverley SparksGuest history is a valuable service and marketing tool. Inparticular, it is likely to become a strategic device for thedevelopment of brand loyalty in the 1990s. Reports on a…
Leisure in Later Life
Stephen Calver, Wolf Vierich, Julie PhillipsExamines the potential of targeting the post‐55 age group, andassessing the viability of developing leisure facilities specificallyfor this market sector. Post‐55‐year‐olds…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus