Table of contents
Current Economic Issues Facing the US Lodging Industry
Kye‐Sung Chon, Amrik SinghThe overbuilding in the lodging industry, the current economicrecession, the Gulf War and the collapse of the real estate marketcollectively brought forth a major economic impact…
Trends and Integration in Food Processing
Gianfranco NobisSeeks to describe an operational model to examine food andfood‐related activities. The basis is derived from classical managementtheory and the planning cycle of objectives…
Performance of Fast‐food Franchises in Britain
Stuart PriceFast‐food and franchising should present a formidable marriage whencoping with declining economic performance. Compares the performance of54 (18 franchisors; 18 fast‐food…
Supportive and Defensive Communication
Svein Larsen, Ingebjørg S. FolgerøExplores the communication structure of a cruise company. Arguesthat communication is a key area concerning productivity and jobsatisfaction on board cruise ships. The…
A Model for Teaching Service Management in Hospitality
Clayton W. Barrows, J.S. Perry Hobson“Service” became the buzzword of the 1980s. Whilenumerous business school programmes have been progressive in research,publication and education in this area, service management…
Do American Business Travellers Have Different Hotel Service Requirements?
Pamela A. Weaver, Heung Chul OhThe American business traveller is a very important customer in thelodging industry. Because of this it is essential that the lodgingindustry understands the expectations and…
ISSN:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus