Management Development Review: Volume 9 Issue 4

People ‐ the invisible asset

Tony Stapley

Introduces the concept of the “grey employee syndrome” and demonstrates how companies can help their employees to realize their true potential and at the same time reap the…

Employee satisfaction and HR at ISS

Marion Loveday

Discusses the employee satisfaction surveys carried out at ISS, a facilities management company, to assess the gap between what employees expected and what the company offered…

Hospitality management development: minimizing conflict ‐ maximizing potential

Sandra Watson, Bob Brotherton

Focuses on the individual and management development process (MDP) and the importance of training and education as complementary inputs towards the goal of maximizing individual…

Public sector restructuring: the human dimensions

Ian Campbell

Points to the restructuring which is continually happening in government departments and agencies, and looks at what outplacement services have to offer: redundancy counselling…

Teams: wrong box, wrong time

Mike Peckham

Challenges the idea that all teams are the same. Reviews earlier literature giving models of different team types, and sets out to develop the model further. Presents a team type…

Guidelines for participation in appropriate decision making

Erwin Rausch

Puts forward five specific guidelines in the form of questions on which managers or leaders should reflect before making any significant decisions. Considers issues such as who to…

Indian lessons in organizational issues

Julie Hay

Reports on a lecture tour in India, featuring the main themes of change, culture, conflicts and creativity, and examines current Western organizational trends, such as: “decent”…

Glaxo Wellcome cultural Change

Janet Kelly

Spotlights the cultural transitional process which has taken place following the merger of Glaxo and The Wellcome Foundation to form Glaxo Wellcome in March 1995. Underlines that…