Table of contents
Expanding horizons for the call center: Calling India
A documentary shown on UK television last year followed the fortunes of a group of Indian university graduates who were being trained to work in call centers catering for UK…
HR, not IT, can extract maximum value from technology: Digital Thinking Partners helps oil giant to save more than £10 million a year
One of the world’s largest oil companies is saving more than £10 million a year at its UK site because of smarter maintenance decisions at all levels. The savings have been…
Do ethnic minorities really want to sign up?: A question of imbalance
UK people living in areas where there is a large ethnic population are often struck by the lack of non‐white faces when they move to areas which are less culturally diverse. The…
Equal opportunities promote cultural harmony at West Bromwich Building Society: Policy strengthens understanding, tolerance and flexibility, plus shared values, beliefs and goals
Major UK building society West Bromwich is developing cultural harmony and gaining the benefits of a diverse workforce through its revised equal‐opportunities policy and action…
Banks invest in a new look at HR: Stranger than fiction
When things were looking particularly bleak last year for UK politician, Ian Duncan Smith, a national newspaper came up with some joke headlines. These impossible stories were…
Working hours vanish as the absence bug bites: In and out of the workplace
During the 1980s, a new word came into common usage in the UK to describe a phenomenon that was typical of that aggressively enterprise‐driven decade. “Presenteeism” was a witty…
Agfa develops the people skills of its technical managers: Culture‐change program brings bottom‐line benefits
Managers at Agfa, the UK arm of the Belgium‐based imaging company Agfa‐Gevaert, were highly skilled in the technical aspects of their jobs, but lacked many of the essential people…
Learning to play it safe with data: “We’ve gone live!”
The days when people were unnerved by computers have long gone. Less than a generation ago, employees would talk in awestruck terms about “going live” when computerized technology…
Management developers get two strategic routes: Tearing up the textbook
During the late 1990s, one of the world’s best‐known police forces was trying to engineer a total cultural change initiative. It appeared, superficially at least, to be a fairly…
How business scorecards help to fly the corporate flag: The right indicators
For Jumbo Jet pilots certain information is crucial. They would not take off in a plane whose fuel gauge goes on only when the tank is empty even if they were supplied with plenty…
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King