Table of contents
Don't sit idly by if you want your staff to stay
Justin LewisAdvises bosses of firms large and small about how to prevent their talented staff leaving mid‐career now that employees are increasingly reluctant to work long hours.
Building global leadership at The Body Shop: Strategies for success in an increasingly complex marketplace
Annette Sinclair, Barbara AgyemanFocuses on how The Body Shop is fostering and developing its global leaders.
ScottishPower goes DIY with e‐learning: Induction course on health and safety brings 70 percent return on investment
Explains that the course, developed using BrightWave's online development tool, WavePool, initially targeted some 500 new employees in the customer sales and service division, but…
E‐learning delivers management skills to Ford's north American dealers: Company imports expertise in key areas of training
Reviews how Ford Motor Company's retailer and education group uses e‐learning to make training available to employees in its Ford and Lincoln Mercury dealerships.
Hyundai steers teams towards closer collaboration: Away‐day achieves better understanding of others’ roles and daily pressures
Explains how learning and development company True North helped staff at Hyundai Car UK to develop closer and more effective working relationships.
Cascading development at English Heritage: Managers taught to embrace change
Details a five‐day development program that is teaching English Heritage managers to embrace change.
Costa's “filter” gets the right employees: Turnover of customer‐facing staff falls by 20 percent
Describes how UK coffee‐store brand Costa has reduced the turnover of its shop‐floor staff by almost 20 percent.
High retention rates bring customer benefits at SITEL Direct: Why call‐center company bucks the trend
Kevin CordrayExplains SITEL Direct's approach to staff retention and how successful strategies to empower, encourage and promote employees provide business benefits to its clients and their…
Prudential eases its employees’ path through redundancy and redeployment: Careerlink scheme wins an industry award
Describes a groundbreaking approach to career management and outplacement adopted by Prudential UK and Fairplace when a new strategy meant that up to 20 percent of the Prudential…
Sandvik breaks new ground with global HR outsourcing deal: Transformation program enables HR to focus on strategy
Explores the reasons for, and operation of, a ten‐year HR outsourcing agreement that high‐technology engineering group Sandvik has signed with Accenture HR Services
Ready for HR partnering?: The shape of things to come
Peter GoodgeHighlights the reasons for the move to HR partnering and the advantages it can bring.
Diversity is about more than observing the letter of the law: A climate of inclusion benefits business performance
Explores whether companies perform best when they introduce diversity initiatives not simply to comply with the law, but to use people's different viewpoints, talents and…
ISSN:
0967-0734Online date, start – end:
2002Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
Management Development ReviewEditor:
- Nicholas King