Table of contents
Managing end‐user computing
Catherine Ko, Margaret HurleyThis is an extract from a 1994 report prepared by Nolan, Norton& Co., a subsidiary of KPMG Information Solutions. Presents theresults of an end‐user computing research group…
Policies, procedures and standards: an approach for implementation
Barry Moule, Lina GiavaraDescribes, through practical recent experiences, an approach toimplementing policies, standards and procedures in a large commercialenterprise. Presents an outline of a guide for…
Business continuity planning and service level agreements
Russell SmithBusiness continuity planning is like any other service that isprovided and, as such, justifies a service level agreement. Promotes theidea of a master service agreement as an…
Establishing an effective continuity strategy
Kevin J. FitzgeraldProposes that for a business continuity strategy to be adjudgedeffective, it must be matched to the business′ true tolerance, beenterprise‐wide, get the basics right, develop a…
The interpersonal computer interregnum
Thornton A. MayArgues that the personal computer is dead as a workplacephenomenon. Suggests that the financial pay‐off associated with usingpersonal computers to increase knowledge and worker…