International Journal of Commerce and Management: Volume 22 Issue 2

A case study of service desk's performance measurement system

A.K. Siti‐Nabiha, W.Y. Thum, G.D. Sardana

Performance of service desk is critical to an organization. The purpose of this paper is to examine the performance measurement system of a technical assistance center at one of…

Implementing appreciative sharing of knowledge in the US Army Command and General Staff College

Kenneth E. Long

The purpose of this paper is to examine the application of Thatchenkery's Appreciative Sharing of Knowledge (ASK) to a professional military college.

Deer Creek Land Development (DCLD): Open business model approach to sustaining competitive advantage

Kalinga Jagoda, Bharat Maheshwari, Gregory Gutowski

The purpose of this paper is to describe and analyse the experiences of a small business, Deer Creek Land Developments (DCLD), which has been very successful in negotiating the…

Blues and hues for Color Valley

Seema Mehta, Tarika Singh, Tanjul Saxena

The owners and promoters of Color Valley are feeling blue as their much cherished entrepreneurial endeavour is attacked by multi‐hued issues. Having chalked out a distinct…

Location as a strategic retail decision: the case of the retail cooperative

Rosmimah Mohd Roslin, Herwina Rosnan

This paper is a case study of a cooperative whose involvement in the retail business was exemplary of a successful cooperative, bold enough to venture into the retail business…

Innovative approaches for developing international commerce: strategies for success

G.D. Sardana, Tojo Thatchenkery