Table of contents
Customer experience places: the new offering frontier
James H. Gilmore, B. Joseph PineMarketing flounders at many companies today, as people have become relatively immune to messages broadcast at them. The way to reach customers is to create an experience they can…
Weird ideas that work: an interview with Robert Sutton
Alistair DavidsonIn this interview Robert Sutton talks about some of the counterintuitive practices he believes spur innovation. He proposes that companies should adopt eleven practices. Hire slow…
How leaders of multi‐business groups add value
Stewart Early, Bruce McBratneyToo often leaders of multi‐business groups struggle with how to best add value at this level of management. CEOs and business group leaders can improve the odds of success in…
Business transformation through outsourcing
Jane C. Linder, Martin I. Cole, Alvin L. JacobsonOutsourcing is rapidly evolving beyond the simple reengineering of support processes. For many companies, outsourcing partnerships are being used to achieve rapid, sustainable…
Toxic processes challenged at the Strategos “Innovation Academy”
Paul Merlyn, Liisa VälikangasIn a session of the Strategos Innovation Academy, participants considered how a number of core management processes – for example, strategic planning, capital budgeting…
ISSN:
1087-8572Renamed from:
Planning ReviewOnline date, start – end:
1996Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
The AntidoteEditor:
- Mr Robert Randall