Table of contents
Why top managements must change their fundamental assumptions
Stephen DenningDespite today’s profusion of customer-centric rhetoric, most business people still believe that the primary purpose of business is profits. But the most resilient and sustainably…
Leadership transformation reading list: insider guides to customer-centricity, Agile management and visionary innovation
Stephen DenningThe transition from shareholder value primacy to customer-centricity is a multi-dimensional challenge for leaders.
How the leading Chinese real estate brokerage transformed into a digital platform business
Yanli Zhang, Lixia YaoIn this article, we study how a Chinese real estate broker - Lianjia successfully transformed itself into Beike - China’s leading digital platform for housing transactions and…
Changing the business narrative: a guide to successful experience offerings
J. Robert Rossman, Mat DuerdenIn this article, we aim to increase understanding of the unique nature of experiences in comparison to services and explain how narrative change can enable organizations to fully…
Open innovation: a growth powerhouse when integrated with dynamic digital technologies
Anthony Lipp, Anthony Marshall, Jacob DencikThe more recent emergence of advanced digital technologies and the acceleration of process digitization, combined with rising stakeholder expectations, have created an urgent…
ISSN:
1087-8572Renamed from:
Planning ReviewOnline date, start – end:
1996Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
The AntidoteEditor:
- Mr Robert Randall