Benchmarking for Quality Management & Technology: Volume 3 Issue 4

Implementing quality management in the hospitality industry: Current efforts and future research directions

Jaideep Motwani, Ashok Kumar, Mohamed A. Youssef

Examines the issue of implementing quality management (QM) programmes in the hospitality industry by grouping the prescriptive literature into four research streams. Based on the…

A quality assessment instrument for multi‐criteria decision support software

Enrique G. Zapatero

Presents the findings concerning a search for an objective way of assessing the quality of commercially‐available, multi‐criteria decision support software. As hardware prices…

Benchmarking and gap analysis: what is the next milestone?

Gerald J. Balm

First there was traditional benchmarking and then “expanded” benchmarking. Both analyse the gap between current practice and best practice. Introduces what might be the next great…

An application of benchmarking in the dairy industry

Alan S. Khade, Scott K. Metlen

The dairy industry has been changing rapidly owing to competitive pressures since the early 1980s. Basic operations in most dairies are being continuously improved. Deals with an…

Leading practices for achieving quality and high performance

James R. Evans

Important management practices that lead to the achievement of quality and high performance fall under the areas of leadership, information management, strategic planning, human…

Supplier selection in an advanced manufacturing technology environment: an optimization model

Mohamed A. Youssef, Mohammed Zairi, Bidhu Mohanty

Examines the vendor evaluation and selection models developed by many researchers during the past ten years. Some of these models are very simple and intuitive but some of them…