International Journal of Quality Science: Volume 1 Issue 2

Strategic positioning and cost management along various quality dimensions

Bin Srinidhi, K.R. Balachandran

The traditional view of quality treats it as an economic good which can be developed by incurring costs. Proponents of total quality management have rejected the traditional view…

US health‐care revolution: cost and quality challenges

June H. Larrabee

Discusses challenges facing the US health‐care system now that prepaid or capitated health plans are gaining market share. Investigates how this affects providers, payers and…

An investigation of the willingness of UK certificated firms to recommend ISO 9000

Francis Buttle

Presents survey results which are derived from the most comprehensive investigation ever undertaken of UK companies certificated to ISO 9000. Reports an analysis of the…

Global excellence in management systems: a Diamond Offshore Drilling case

Denis Graham, Vipul K. Gupta

How do managers, in their role as decision makers, design and implement systems for management of quality? Proposes that there is no one, definitive answer to this question, given…