International Journal of Quality Science: Volume 1 Issue 3

An integrative approach for selecting a TQM/BPR implementation plan

Farzaneh Fazel, Gary Salegna

States that there is general agreement among total quality management (TQM) and business process re‐engineering (BPR) experts that properly implemented organizational change…

A framework for environmental quality assessment

Christian N. Madu

Asserts that an environmental quality assessment programme is essential in ensuring sustainable development. Management needs a programme to enable it to provide value in its…

Employee affective reactions to organizational quality efforts

James Carlopio, Dianne Gardner

Examines two hypotheses: first, that employees’ perceptions of their firm’s quality efforts are related to employee affective reactions (satisfaction, commitment, turnover…

Quality notes: empowerment and the system of profound knowledge

Contends that while “empowerment” is a commonly used term, it is not defined operationally in the context of Deming’s theory of management (called “the system of profound…