International Journal of Quality Science: Volume 3 Issue 4

An empirical investigation into methods affecting the quality of new product innovations

Eric H. Kessler, Alok K. Chakrabarti

Seventy‐five new product development projects were studied in ten large companies to test potential strategic and process antecedents to quality. Seven factors were found to…

Application of data envelop analysis in benchmarking

Christian N. Madu, Chu‐Hua Kuei

In this paper, we demonstrate how data envelopment analysis (DEA) could be used in benchmarking studies. Our study is based on an empirical survey of small family‐owned…

Strategic approaches, organizational design and quality management: Integration in a fit and contingency model

Moreno‐Luzón, F.J. Peris

The main contribution of this paper is to integrate into one model management and organizational fields that are normally analyzed separately: contingency factors, organizational…

An empirical assessment of quality: research considerations

Christian N. Madu

This paper examines research design issues in quality management studies. Potential research problems are identified and suggestions provided on how these problems could be…

Comparing tools for service quality evaluation

Fiorenzo Franceschini, Marco Cignetti, Mara Caldara

Service quality evaluation is one of the main issues that have recently drawn managers’ and researchers’ attention. The definition of an evaluation standard not dependent on any…

QUALITY CORNER: Internal assessment methodologies: the ubiquity and usefulness of the Baldrige criteria

J. Michael Reames

Companies of all types are investing significant time and resources in regularly “assessing” themselves according to an internally designed set of criteria. More and more, these…