Journal of Communication Management: Volume 16 Issue 1

Organic integration: the natural process underlying communication integration

Brian G. Smith

The purpose of this paper is to progress research on integrated communication management from its current debates on definitions and normative models to research‐based…

Examining how industries engage the media: Comparing American and German agricultural associations' web sites

Meredith L. Wang, Richard D. Waters

The purpose of this paper is to examine how Kent and Taylor's dialogic features are used by agricultural associations in the USA and Germany to engage media.

The view from within: internal publics and CSR

Ganga Sasidharan Dhanesh

The purpose of this paper is to explore the significance of corporate social responsibility (CSR) as a predictor of organisational commitment of internal publics. More precisely…

Leveraging variety for creativity, dialogue and competition

Alessandra Mazzei, Silvia Ravazzani

The purpose of this paper is to provide a suitable framework for managing diversity in organizations coping with social, communication, marketing, and organizational challenges.

Adapting the PZB service quality model to reputation risk analysis and the implications for CSR communication

Peggy Simcic Brønn

Organizations put their reputations at risk when they misunderstand what their stakeholders expect from them. People expect specific behavior from an organization regarding…

Negotiating power through communication: Using an employee participation intervention to construct a discursive space for debate

Leah Ritchie

The purpose of this paper is to provide a critical analysis of organizational power at a non‐profit organization, and demonstrate how a participation intervention can deconstruct…