Journal of Communication Management: Volume 22 Issue 3

Vicarious interaction: The role of observed online communication in fostering organization-public relationships

Nicole Lee, Trent Seltzer

The purpose of this paper is to explore how online interaction with an organization impacts not only those users participating in the exchange, but also those that witness the…

Holy guacamole! Framing and the Chipotle contamination issue

John Brummette, Hilary Fussell Sisco

The purpose of this paper is to analyze the networks that form around an organizational crisis and identify the most predominant frames communicated by the traditional media and…

Engaging collaborative communities: dialogue and campus sexual assault

Stephanie Madden

While universities continue to grow increasingly sophisticated in their communication functions, issues like sexual assault continue to pose a challenge. One reason is that these…

Forging effective corporate/nonprofit partnerships for CSR programs

David L. Remund, Brooke W. McKeever

The purpose of this paper is to examine how corporate and nonprofit leaders partner on public relations for corporate social responsibility (CSR) programs.

Examining the impact of message frames on information seeking and processing: A new integrated theoretical model

Holly K. Overton

The purpose of this paper is to apply the situational theory of publics and framing theory in the context of environmental corporate social responsibility (CSR) communication…

Constructing authority in times of crisis: A genre analysis of government crisis communication in China

Hui Zhao

The purpose of this paper is to investigate how the Chinese government generates authority during a crisis through discursive practices expressed in social media.