Journal of Communication Management: Volume 23 Issue 1

Giving from the heart: exploring how ethics of care emerges in corporate social responsibility

Melanie Formentin, Denise Bortree

The purpose of this paper is to examine philanthropic partnerships between donor organizations and nonprofits and how ethics of care may play an important role in the quality of…

Changing representations of activists and activism in public relations textbooks

Philippa (Pip) Mules

The purpose of this paper is to respond to Coombs and Holladay’s (2012a) concern that textbooks have had a powerful and negative influence on public relations’ curricula because…

A good company gone bad: An examination of corporate social responsibility agenda-building in times of corporate crisis using machine learning techniques

Young Eun Park, Hyunsang Son, Sung-Un Yang, Jae Kook Lee

The purpose of this paper is to demonstrate whether or not public relations efforts in corporate social responsibility (CSR) influence the news media in corporate crisis…

Evolution of corporate reputation during an evolving controversy

Siyoung Chung, Mark Chong, Jie Sheng Chua, Jin Cheon Na

The purpose of this paper is to investigate the evolution of online sentiments toward a company (i.e. Chipotle) during a crisis, and the effects of corporate apology on those…

Scansis as a unique crisis type: theoretical and practical implications

W. Timothy Coombs, Elina R. Tachkova

The purpose of this paper, a set of two studies, is to elaborate on the concept of scansis and its effects upon crisis communication theory and practice. A scansis represents the…