Journal of Communication Management: Volume 27 Issue 4

Organization–government relationships in sub-Saharan Africa: the emerging public affairs industry in Kenya

Dane Kiambi, Phillip Arceneaux, Guy Golan

This paper offers grounded insights on organization–government relationships, or the practice of public affairs, in Kenya.

The influence of issue attitude, value involvement and consumer-company identification on consumers’ reactions to corporate social advocacy: a moderated mediation through cognitive dissonance

Xueying Zhang, Ziyuan Zhou

Employing cognitive dissonance theory, this study examines how consumers’ preexisting attitudes toward an issue, value involvement with the issue and consumer-company…

What drives perceived internal reputation? Empirical evidence from Chile

Cen April Yue, Patrick Thelen

This study aimed to examine the impact of servant leadership on employees' perception of organizational reputation by investigating the sequential mediating effects of employee…

Goodwill or just for show? The effects of different corporate social justice statements and the role of perceived authenticity

Hao Xu, Bugil Chang

Companies' voices on social justice issues, such as racial justice, gender equality and LGBTQ rights, have become increasingly prevalent. To contribute to current knowledge around…

Addressing grand challenges: perceptions of interdisciplinary research and how communication structures facilitate interdisciplinary research at US research-intensive universities

Laura L. Lemon, Matthew S. VanDyke

The purpose of this research was to understand the role of interdisciplinarity in research and how communication structures and processes at universities facilitates such work.

AI-driven disinformation: a framework for organizational preparation and response

Elise Karinshak, Yan Jin

Disinformation, false information designed with the intention to mislead, can significantly damage organizational operation and reputation, interfering with communication and…

Vertical and horizontal listening on internal social media during a time of crisis: a case study of a Danish hospital

Vibeke Thøis Madsen, Helle Eskesen Gode, Mona Agerholm Andersen

The study explores internal listening on internal social media (ISM) during a crisis at a large Danish hospital.

Morality on the ballot: strategic issue salience and affective moral intuitions in the 2020 US presidential election

Brittany Shaughnessy, Osama Albishri, Phillip Arceneaux, Nader Dagher, Spiro Kiousis

While morality is ever-present in elections, scholars have yet to merge political public relations and Moral Foundations Theory. It is crucial to assess the complex morality…

“Striking the right balance”: tensions in municipal risk communication management for preparedness

Hogne Lerøy Sataøen, Mats Eriksson

The aim of the study is to deepen the knowledge about municipalities' risk communication for preparedness. This objective was pursued by analyzing how risk communication functions…

Paid to lobby but up for debate: role conceptions and client selection of public affairs consultants

Elin Helgesson

This article addresses recent calls in the literature for advancing our understanding of public affairs consultants and their role conceptions. By testing and further exploring…