Journal of Communication Management: Volume 8 Issue 2

The supervisor: The linchpin of employee relations

David J. Therkelsen, Christina L. Fiebich

For every organisation there are at least several publics, the support of which is critical to organisational success. Many scholars and practitioners have argued for the primacy…

The art of downsizing: Communicating lay‐offs to key stakeholders

Marek P. Pfeil, Alison B. Setterberg, James S. O’Rourke

This paper examines the process of corporate downsizing and its implications for communicating employee lay‐offs. In an effort to please one set of stakeholders (investors…

Reputation – Managing the single greatest risk facing business today

Kevin Murray

Reputational risk is now considered the single greatest threat to businesses today. Most companies, however, are still not managing this risk appropriately. This paper argues that…

Critical upward feedback in organisations: Processes, problems and implications for communication management

Dennis Tourish, Paul Robson

Given that staff‐management relationships are a core concern for communication management, upward feedback is emerging as a key theme in the literature. It is, however, most often…

From strategy to corporate communication strategy: A conceptualisation

Benita Steyn

Strategic management theory differentiates between enterprise, corporate, business, functional and operational strategy. Corporate communication strategy is conceptualised as a…

PR and conflict: A theoretical review and case study of the 2001 University of Hawaii faculty strike

Tom Kelleher

In April 2001, deadlocked labour negotiations brought all public education in Hawaii to a standstill. This paper reviews theoretical models of public relations and criticism of…

The forgotten sector: Uncovering the role of public relations in SMEs

Danny Moss, Ruth Ashford, Najani Shani

While the past two decades have seen marked advances in the development of public relations theory both in the USA and latterly in Europe, very little is known about the use and…