Journal of Knowledge Management: Volume 25 Issue 11

The tensions of defining and developing thought leadership within knowledge-intensive firms

William S. Harvey, Vince-Wayne Mitchell, Alessandra Almeida Jones, Eric Knight

A major part of knowledge management for knowledge-intensive firms such as professional service firms is the increasing focus on thought leadership. Despite being a well-known…

Cross-fertilization of knowledge and technologies in collaborative research projects

Manel González-Piñero, Cristina Páez-Avilés, Esteve Juanola-Feliu, Josep Samitier

This paper aims to explore how the cross-fertilization of knowledge and technologies in EU-funded research projects, including serious games and gamification, is influenced by the…

Relational climates moderate the effect of openness to experience on knowledge hiding: a two-country multi-level study

Maria Banagou, Saša Batistič, Hien Do, Rob F. Poell

Understanding employee knowledge hiding behavior can serve organizations in better implementing knowledge management practices. The purpose of this study is to investigate how…

The microfoundations of design sprint: how Johnson & Johnson cultivates innovation in a highly regulated market

Stefano Magistretti, Luis Allo, Roberto Verganti, Claudio Dell’Era, Felix Reutter

Mastering innovation in highly regulated markets might require companies to overcome significant barriers. Rules, laws and limitations on social, economic and institutional…

Do mistakes acceptance foster innovation? Polish and US cross-country study of tacit knowledge sharing in IT

Wioleta Kucharska

This study aims to understand and compare how the mechanism of innovative processes in the information technology (IT) industry – the most innovative industry worldwide – is…

Post-acquisition knowledge management practices for exploration and exploitation: insights from a food service organization

Maria Carmela Annosi, Elena Casprini, Antonella Martini, Jessica Geovana Ramón Torres

Drawing from the knowledge-based view of the firm, this paper aims to explore the knowledge management practices that the acquirer uses to exploit its knowledge creating…

Defining customer experiential knowledge and its dimensions: a conceptualization starting from a netnographic study of specialty coffee blogs

Beatrice Ietto, Federica Pascucci, Gian Luca Gregori

This paper aims to develop a theoretical framework for the conceptualization of customer experiential knowledge (CEK) by logically combining its different dimensions into one…

Strategic business decision making: the use and relevance of marketing metrics and knowledge management

Boban Melović, Marina Dabić, Milica Vukčević, Dragana Ćirović, Tamara Backović

The purpose of this paper is to investigate the perception of marketing managers in a transition country Montenegro with regards to marketing metrics. The paper examines the…

Effects of knowledge management on the management of health and social care: a systematic literature review

Tuomas Hujala, Harri Laihonen

The purpose of this study is twofold. First, it suggests that knowledge management (KM), as an academic discipline and managerial practice, provides valuable perspectives and…