Journal of Knowledge Management: Volume 4 Issue 4

Knowledge work and the new demands of learning

John Garrick, Stewart Clegg

The idea of knowledge work has been around for some time. Mintzberg spoke about “knowledge intensive firms” outlining differences between knowledge intensive organizations and…

Application of knowledge management for hazard analysis in the Australian dairy industry

Fawzy Soliman

Generic performance measures have emerged as appropriate tools for assessing the performance of the Hazard Analysis Critical Control Point (HACCP). These measures provide…

Key challenges in the search for the effective management of knowledge in management consulting firms

Richard Dunford

Consulting firms cite knowledge management as a core capability for achieving competitive advantage. Consistent with this claim has been their increasing investment in systems…

Designing a knowledge management performance framework

Jinette de Gooijer

Measuring the business benefits of knowledge management is difficult. Even more so for public sector agencies whose outcomes are social benefits, rather than simple profit…

A characterisation of corporate memory as a knowledge system

Ronald C. Beckett

Any organisation, even a newly formed one, will have its own repertoire of practices and routines that reflect the purpose of the organisation and the prior experience of the…

Knowledge capabilities as the focus of organisational development and strategy

Ross Dawson

Knowledge organisations perform knowledge processes, using their primary resources of intellectual capital, and their key input of information. Their effectiveness in performing…

A two‐stage process for eliciting and prioritising critical knowledge

Kenneth J. Preiss

An overview of knowledge elicitation, representation and prioritisation of key performance indicators (CSFs) necessary for success in direct selling in a dynamic market on a…

Strategies for implementing knowledge management: role of human resources management

Fawzy Soliman, Keri Spooner

The successful implementation of new technologies is dependent on many factors including the efficient management of human resources. Furthermore, recent research indicates that…

Knowledge management in resource‐based competitive environments: a roadmap for building learning organizations

Willem Selen

Today’s competitive focus manifests itself with the strategic management of unique operational resources that impact the rules of competition, rather than a market‐based view…