Journal of Knowledge Management: Volume 6 Issue 3

A review of survey research in knowledge management: 1997‐2001

Daniele Chauvel, Charles Despres

Among the tools that knowledge management (KM) now deploys to assess its state of development are those surveys which determine current practice, establish benchmarks and offer a…

Knowledge management in public administration

Karl M. Wiig

Knowledge management (KM) plays important roles in public administration (PA). Each role serves specific constituencies and purposes and is implemented differently. Jointly, they…

Implementing KM – a balanced score card approach

Ravi Arora

In today’s fast changing and non‐linear business environment the only way to gain competitive advantage is by managing intellectual capital, which is more commonly known as…

Communication and loyalty among knowledge workers: a resource of the firm theory view

Alan D. Smith, William T. Rupp

The traditional methods of managing human capital, creativity, innovation, and the learning culture within an organization have long over‐shadowed the management of the…

An inquiry into the motivations of knowledge workers in the Japanese financial industry

Izumi Kubo, Ayse Saka

The knowledge base of companies is increasingly seen as underlying a firm’s performance, and the role of knowledge workers within this framework is seen as strongly associated…

Knowledge tasks and teleworking: a taxonomy model of feasibility adoption

Manuela Pérez Pérez, Angel Martínez Sánchez, Ma Pilar de Luis Carnicer, Ma José Vela Jiménez

This paper develops a framework to study the potential feasibility to telework knowledge tasks and jobs. The model analyzes the knowledge tasks according to four basic knowledge…

Synergizing the learning organization and knowledge management

Jozef Loermans

Many writers on management during the 1990s have stated that we have neither a good understanding of the process of organizational learning nor a good grasp of the concept of…

A tale of two knowledge‐sharing systems

Scott Robertson

Two knowledge‐sharing systems were deployed on the same platform within the same organization. One was more successful than the other. Interviews with users showed several factors…