Journal of Knowledge Management: Volume 9 Issue 4

Harnessing knowledge for innovation: an integrated management framework

Andrew L.S. Goh

The purpose of this article is to examine, develop and establish understanding of the management of knowledge innovation (KI).

Organizational creativity: breaking equilibrium and order to innovate

Stefania Borghini

The aim of this paper is twofold: to propose a new theoretical framework to interpret organizational creativity as a process of situated and distributed cognition in a…

Linkage between knowledge management and R&D management

Yongtae Park, Seonwoo Kim

The relationship between knowledge management (KM) and research and development (R&D) management is intrinsically close. However, little attention has been paid to the development…

Knowledge management and business intelligence: the importance of integration

Richard T. Herschel, Nory E. Jones

The purpose of the paper is to provide a thorough analysis of the difference between business intelligence (BI) and knowledge management (KM) and to establish a framework for…

The application of knowledge management in call centres

S.C.L. Koh, A. Gunasekaran, A. Thomas, S. Arunachalam

The paper proposes to evaluate the need for knowledge management in a call centre for improving quality of customer services, by addressing the issues specifically relating to…

Knowledge management effectiveness factors: the role of HRM

Victor Oltra

Within the search of the key factors that explain knowledge management (KM) effectiveness, this paper aims to advance a simultaneously conceptual and practical framework that…

The impact of trust and reputation on the transfer of best practices

Leyland M. Lucas

This research study, which is based on social information‐processing theory, proposes examining factors that affect intra‐organizational efforts at promoting the successful…

Dualities, distributed communities of practice and knowledge management

Chris Kimble, Paul Hildreth

This main aim of this article is to explore the relationship between knowledge management (KM) and communities of practice (CoPs) in general and virtual CoPs in particular. A…

Product and process knowledge in the performance‐oriented knowledge management approach

Suk‐Gwon Chang, Jae‐Hyeon Ahn

The paper proposes first, to understand how and how much knowledge contributes toward explicit business performance improvement and, second, through the understanding of knowledge…

The knowledge retrieval matrix: codification and personification as separate strategies

Jens Gammelgaard, Thomas Ritter

Proposes that multinational companies (MNCs) establish virtual communities of practice, i.e. intranet‐based collaborative forums, and thereby benefit from a combination of…