Table of contents - Special Issue: Selected papers from the 5th International PMA Conference, London, July 2006
Interpreting the balanced scorecard: an investigation into performance analysis and bias
Vicky RichThis research seeks to explore the human interpretation of performance management information using Kaplan and Norton's Balanced Scorecard (BSC) as a research vehicle.
Measuring to learn whilst learning to measure
John ParsonsA measurement system that strives to close the gaps between measures, vision and culture by aligning the cognitive and affective domains will address all the substantive…
Challenging conventional wisdom related to defining business metrics: a behavioral approach
Frank A. BuytendijkMeasurement drives behavior. Unfortunately, most performance measurement initiatives overlook this fact. Implementations are performed top‐down with strategy as the…
Viability as a basis for performance measurement
Patrick Hoverstadt, Ian Kendrick, Steve MorlidgeThe paper sets out to apply the concepts of cybernetics and the control of probabilistic systems to the issue of performance measurement within organizations.
Understanding decision making in organizations to focus its practices where it matters
L. MichelThe ability to make good decisions is the defining attribute of a high performance organization. The challenge is to ensure that good decision‐making practices permeate the entire…
“Plumbed‐in performance improvement”: accelerating improvement and adaptation in organizations
Alan Meekings, Simon PoveyThrough an illustrative case study, the paper seeks to demonstrate the implementation and use of new performance improvement software.
Managing and measuring the intangibles to tangibles value flows and conversion process: Romanian Space Agency case study
Liviu CotoraConverting knowledge or competency into long‐term business value is, in practice, a far more difficult process than in theory. While developing and implementing knowledge or…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma