Table of contents
HUMAN RESOURCE MANAGEMENT IN SMALL FIRMS: KEEPING IT STRICTLY INFORMAL
Graham Benmore, Adam PalmerRecent research into the use of human resource (HR) practices within small firms suggests that it is characterized by an absence of personnel policies, limited planning and little…
TECS: AN APPROPRIATE MODEL FOR SUPPORTING THE DEVELOPMENT OF SMALL BUSINESSES?
Andrew Jones, Paul Joyce, Adrian Woods, Sharon Black, Susan ShawThe emergence of the global economy between the late 1970s and the late 1980s, with its concomitant intensification of competitive pressures, has been accompanied by a search for…
CUSTOMER SERVICE FOR SMALL FIRMS: A CONCEPTUAL FRAMEWORK AND SOME EMPIRICAL EVIDENCE
David Carson, Pauline MaclaranThe importance of customer service to the small firm together with how small firms can maximize their inherent strengths in this respect are considered. Current customer service…
FACILITATING ENTREPRENEURSHIP IN DEPRIVED COMMUNITIES
Ian Boraston, John Gill, John Shipton, Peter L. JenningsUsing evidence from a programme of interviews with owners of small businesses, the possible problems which can arise for providers of support services when seeking to help…
MARKETING DEVELOPMENT THROUGH NETWORKING: A COMPETENCY BASED APPROACH FOR SMALL FIRM ENTREPRENEURS
Jimmy Hill, Pauric McGowanIn recent years the use of networks and, in particular, personal contact networks (PCNs) has emerged as a focus for research in the area of small firm entrepreneurship. A tacit…
ISSN:
1462-6004Online date, start – end:
1994Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Patrick J. Murphy