Benchmarking: An International Journal: Volume 18 Issue 2

A fuzzy goal programming model for strategic information technology investment assessment

Faramak Zandi, Madjid Tavana

The high expenditures in information technology (IT) and the growing usage that penetrates the core of business have resulted in a need to effectively and efficiently evaluate…

Safety performance evaluation of Indian organizations using data envelopment analysis

G.S. Beriha, B. Patnaik, S.S. Mahapatra

The main purpose of the present study is to develop appropriate construct to benchmark occupational health and safety performance in industrial setting so that deficiencies can be…

Performance modeling of Indian business schools: a DEA‐neural network approach

S. Sreekumar, S.S. Mahapatra

The main purpose of the present study is to develop an integrated approach combining data envelopment analysis (DEA) and neural network (NN) for assessment and prediction of…

BESP – benchmarking of Portuguese secondary schools

Maria Conceição A. Silva Portela, Ana Santos Camanho, Diogo Nóvoa Borges

The purpose of this paper is to illustrate the implementation of a web‐based platform integrating benchmarking and data envelopment analysis (DEA) for the Portuguese secondary…

An integrated model for performance management of manufacturing units

P. Parthiban, Mark Goh

The objective of this paper is to develop an integrated model for performance management (PM) of manufacturing industries.

Benchmarking the service quality of fast‐food restaurant franchises in the USA: A longitudinal study

Hokey Min, Hyesung Min

To help fast‐food restaurants enhance their competitiveness and then increase their market share, the purpose of this paper is to measure the service performances of fast‐food…

Analysis and application of international dam safety policy benchmarks

Joanne Tingey‐Holyoak, John D. Pisaniello, Roger L. Burritt

Farm dam safety in Australia is being flouted and sustainability of catchments compromised because of the potential and severe consequences of dam failure. Hence, the purpose of…