Benchmarking: An International Journal: Volume 22 Issue 1

Benchmarking agility assessment approaches: a case study

S. Vinodh, S Aravindraj

– The purpose of this paper is to benchmark the assessment approaches of agility in a manufacturing organization.

Interrelations of service quality and service loyalty dimensions in medical tourism: A structural equation modelling approach

Bikash Ranjan Debata, Bhaswati Patnaik, Siba Sankar Mahapatra, Kumar Sree

The purpose of this paper is to identify the dimensions of service quality as well as of service loyalty in the context of medical tourism. It seeks to demonstrate the…

Determining improvement needs in higher education benchmarking

Muhammad Asif

A critical step in all benchmarking methodologies is “to determine what to benchmark.” Although benchmarking methodologies have been noted in the literature, the need has arisen…

Continuous improvement philosophy – literature review and directions

Jagdeep Singh, Harwinder Singh

– The purpose of this paper is to provide an overview of the history and existing research on continuous improvement (CI).

A view of development in management for increasing profitability in the corporate landscape

Ahmad Sarfaraz, Kouroush Jenab, Andrew Bowker

The purpose of this paper is to examine the need for a statistical approach in the development of personnel aspiring for a technical manager/technical team leader position in…

Measuring retail supply chain performance: Theoretical model using key performance indicators (KPIs)

Neeraj Anand, Neha Grover

A growing body of literature has begun in the direction of supply chain performance measurement. However, selecting the appropriate set of key performance indicators (KPIs) for…