Table of contents
Influence of consumer decision-making styles on use of mobile shopping applications
Subhro Sarkar, Arpita Khare, Amrut SadacharThe purpose of this paper is to validate the consumer styles inventory (CSI) scale for understanding the decision-making styles of shopping app users. The validated scales are…
Community leadership and the Triple Helix model as determinants of the constitution of science parks: A Brazilian experience
Fernando Fantoni Bencke, Eric Charles Henri Dorion, Cleber Cristiano Prodanov, Pelayo Munhoz OleaThe purpose of this paper is to analyze and understand the condition that lead to a constitution’s path of Brazilian Science Parks, in the State of Rio Grande do Sul, and…
Knowledge-based HRM practices as an antecedent to service innovative behavior: A multilevel study
Noopur Noopur, Rajib Lochan DharThe purpose of this paper is to try to profess that human resource management and knowledge are key antecedents, the amalgamation of which helps in developing the human capital…
Internal and vendor employees’ unethical behaviors in the supply chain: the case of India
Gawon Yun, Maling Ebrahimpour, Prabir Bandyopadhyay, Barbara WithersThe purpose of this paper is to examine the impact of a corporate ethical policy, such as a code of ethics, on the unethical behavior of internal and vendor employees in the…
A practical review and taxonomy of fuzzy expert systems: methods and applications
Madjid Tavana, Vahid HajipourExpert systems are computer-based systems that mimic the logical processes of human experts or organizations to give advice in a specific domain of knowledge. Fuzzy expert systems…
Exploring the effect of online banking on bank performance using data envelopment analysis
Kwame Owusu Kwateng, Edna Edwina Osei-Wusu, Kofi AmanorIncreased competition in the banking sector coupled with long queues in the banking hall has necessitated the introduction of internet banking among banks in Ghana. As a result…
DEA-ADALINE: an approach to improve the relative efficiency of 3PLs providers
Mahamaya Mohanty, Ravi ShankarBenchmarking is an approach to understand and evaluate the current position of different entities like third-party logistics (3PLs) service providers with respect to the best…
The impact of pension governance practices on the public defined benefit pension performance
Guoquan Xu, Fang-Chun Liu, Hsiao-Tang Hsu, Jerry W. LinThe purpose of this paper is to investigate the impact of the public pension governance practices on the public defined benefit pension (DBP) fund performance.
Customer involvement in product development: Using Voice of the Customer for innovation and marketing
Lisa MelanderBeing innovative and bringing new products to the market fast is important for firms to stay competitive. Customers are important for providing input to product developments in…
Supply chain quality management and organizational performance: Empirical evidence from telecom industry in the UAE
Matloub Hussain, Mehmood Khan, Mian Ajmal, Bilal Ahmad KhanSupply chain quality management (SCQM) has gained less attention in the Arab world, and there is a clear dearth in existing research on this topic, particularly in service…
Assessing the effects of exogenous factors for benchmarking hospitals with double bootstrapping
Yong Joo Lee, Seong-Jong JooData envelopment analysis (DEA) is based on the production possibility set that involves the process of converting resources or inputs to outputs. Accordingly, most DEA models…
Supply chain integration: a review of enablers, dimensions and performance
Anurodhsingh Khanuja, Rajesh Kumar JainThe conceptualization of integration is built on intra- and inter-organizational relationship to manage the entire supply chain. Despite the growing number of research studies…
Servitization impact on performance moderated by country development
Renata Moreno, Leonardo Marques, Rebecca ArkaderIn recent years, “servitization” has been studied extensively; however, as studies of the impact of servitization on firm performance offer mixed results, the conditions under…
The impact of firm size, firm age and environmental management certification on the relationship between green supply chain practices and corporate performance
Hassan Younis, Balan SundarakaniThe purpose of this paper is to explore if control variables have any impact on corporate performance when implementing green supply chain management practices. The research in…
The effect of motivators, supply, and lean management on sustainable supply chain management practices and performance: Systematic literature review and modeling
Ravindra Baliga, Rakesh Raut, Sachin KambleThe purpose of this paper is to conceptualize a model for sustainable supply chain management (SSCM) that integrates the antecedents, practices and performance measures of…
Can internal factors improve innovation performance via innovation culture in SMEs?
Haniruzila Hanifah, Hasliza Abdul Halim, Noor Hazlina Ahmad, Ali Vafaei-ZadehInnovation performance is an issue that has a profound effect not only on Malaysian large companies but also among small and medium enterprises (SMEs) especially Bumiputera SMEs…
Service innovation, corporate reputation and word-of-mouth in the banking sector: A test on multigroup-moderated mediation effect
Sridhar Manohar, Amit Mittal, Sanjiv MarwahThe purpose of this paper is to establish the link between three constructs, namely, service innovation, corporate reputation (CR), and word-of-mouth (hereinafter WOM). Primarily…
Distributed manufacturing: Proposal for a conceptual scale based on empirical evidence in the rubber and plastic sectors
Ijaz Ul Haq, Fiorenzo FranceschiniThe purpose of this paper is to develop a preliminary conceptual scale for the measurement of distributed manufacturing (DM) capacity of manufacturing companies operating in…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran