Performance Measurement and Metrics: Volume 11 Issue 2

The Research Commons: a new creature in the library?

William Daniels, Colin Darch, Karin de Jager

The purpose of this paper is to explore the use made of the Research Commons during its first year of operation in an attempt to establish whether it actually provides a genuinely…

Institutional repositories: assessing their value to the academic community

Rowena Cullen, Brenda Chawner

The purpose of this paper is to investigate the development of institutional repositories in New Zealand, exploring factors affecting the adoption and success of institutional…

The Bulgarian university libraries in internet

Savina Kirilova

The purpose of this paper is to evaluate the content and design of academic library web sites.

Benchmarking on a national scale: the 2007 LibQUAL+® Canada experience

Sam Kalb

In 2006/2007, the Canadian academic library community came together in the largest national LibQUAL+^® consortium to conduct ARL library service quality survey. This paper aims to…

Personas and a user‐centered visioning process

Zsuzsa Koltay, Kornelia Tancheva

The purpose of this paper is to outline a fast track process Cornell used to develop a user‐focused vision and recommendations on how Cornell University Library should present…

Measuring the impact of networked electronic resources: Developing an assessment infrastructure for libraries, state, and other types of consortia

Terry Plum, Brinley Franklin, Martha Kyrillidou, Gary Roebuck, MaShana Davis

As libraries are developing a larger Web presence, issues regarding the utility, accessibility, and impact of the usage of their networked resources and services are gaining…

Library assessment plans: four case studies

Agnes Tatarka, Kay Chapa, Xin Li, Jennifer Rutner

The libraries at the University of Chicago, Columbia University, the University of Texas Southwestern Medical Center, and Cornell University have created or re‐defined their…

Standardized survey tools for assessment in archives and special collections

Elizabeth Yakel, Helen Tibbo

User‐based evaluation in archives and special collections is in its infancy, and this paper aims to discuss the conceptualization, development, and testing of Archival Metrics…

Business Cases for Info Pros – Here's Why, Here's How

Armand Brevig

Editorial

Steve Thornton