Performance Measurement and Metrics: Volume 13 Issue 2
Strapline:
The international journal of library assessment, value and impact
Subjects:
Table of contents
Customer satisfaction at the Faculty of Philosophy Library in Osijek, Croatia
Kornelija Petr Balog, Bernardica PlašćakThe purpose of this paper is to present the findings of the customer satisfaction survey of the Faculty of Philosophy in Osijek Library. The purpose of the survey was to determine…
1587
Performance measurement in a changing environment: The SCONUL e‐measures project 2010
Pat Barclay, Angela Conyers, Claire Creaser, Sonya WhiteIncreased use and changes in the way e‐resources are delivered led some libraries to question the detail of some of the definitions used and particularly to suggest that…
753
What business are we in? Value added services, core business and national library performance
Judith Broady‐Preston, Wendy SwainThe purpose of this paper is to report results of a research project which investigated how two UK National libraries categorise their core business purpose together with an…
2470
Can we quantify the library's influence? Creating an ISO standard for impact assessment
Roswitha PollThe purpose of this paper is to deal with actually available and potential methods for identifying, verifying and quantifying the influence of libraries on individuals and society.
2636
ISSN:
1467-8047Online date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Frankie Wilson
- Holt Zaugg