Performance Measurement and Metrics: Volume 24 Issue 1

Investigating the impact of usage factors on satisfaction and intention to use e-resources

Vandana, Ruchi Jain Garg, Vinod Kumar, Alok Kumar Singh

Present research analyzes and evaluates the impact of e-resources usage factors (training modes, awareness, influencers, utilitarian benefits and ease of use) towards satisfaction…

Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling

Md. Jahangir Alam, Muhammad Mezbah-ul-Islam

The study aims to appraise the impact of service quality dimensions on user satisfaction in Bangladeshi public university libraries using structural equation modeling (SEM).

Print vs. electronic resources: influence of demographical characteristics of undergraduates on preferences and choices under diverse circumstances

Nirupma Chohda, Shiv Kumar

This paper delineates the appraising and comparing the circumstances that may influence the choices and preferences of the undergraduates of National Institutes of Technology…

An assessment of selection and acquisition practices in meeting library users' information needs at Kenyan National Museum Library

Kaltuma Sama Bonaya

The purpose of this paper is to show how quality information materials are maintained in Kenyan museum libraries by examining collection development policy, skills and processes…

The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study

Khalid Mahmood, Shafiq Ur Rehman, Murtaza Ashiq

This research study is conducted to thoroughly investigate the users' expectations for excellent library service quality (LSQ) from college libraries. It will also identify…