Performance Measurement and Metrics: Volume 4 Issue 1
Strapline:
The international journal of library assessment, value and impact
Subjects:
Table of contents
Measuring impact and outcome of libraries
Roswitha PollThe paper examines ways of assessing an economic value of library services, the social value imputed by users and non‐users of libraries, and the outcome on information literacy…
2677
Estimating the economic value of library benefits
John Sumsion, Margaret Hawkins, Anne MorrisThe theory underlying the economic value of library benefits is outlined, and research (mainly in Australia and New Zealand) is reviewed. A UK research project examined four…
1475
Why do you ask? Reference statistics for library planning
Tord HøivikProvides a study of current patterns and trends in reference services based on an analysis of data derived from Ask the Library, a national virtual reference desk that has been…
970
LibQUAL+TM: preliminary results from 2002
Colleen Cook, Fred Heath, Bruce Thompson, Duane WebsterThe LibQUAL+TM instrument derives from the Gap Theory of Service Quality, and the SERVQUAL instrument. Grounded in the constructs of discrepancy theory, the SERVQUAL protocol…
1016
ISSN:
1467-8047Online date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Frankie Wilson
- Holt Zaugg