Performance Measurement and Metrics: Volume 7 Issue 2
Strapline:
The international journal of library assessment, value and impactTable of contents
Counting what counts: performance measurement and evidence‐based practice
Andrew BoothThe purpose of this paper is to explore conceptual and practical links between performance measurement and evidence‐based library and information practice (EBLIP) and to identify…
Benchmarking and library quality maturity
Frankie Wilson, J. Stephen TownIt remains unresolved from the literature whether benchmarking is a useful and appropriate tool for the library and information services sector. The aim of this research is to…
Operationalising the Focus/Values/Purpose Matrix: A tool for libraries to measure their ability to deliver service quality
Rowena CullenThe purpose of this paper is to examine the Focus/Values/Purpose Matrix, first presented at the 2nd Northumbria International Conference on Performance Measurement which attempts…
Assessment in North American research libraries: a preliminary report card
Steve Hiller, Martha Kyrillidou, Jim SelfThis paper aims to report on the first phase of a two‐year project sponsored by the Association of Research Libraries, “Making Library Assessment Work: Practical Approaches for…
In their own words: A preliminary report on the value of the internet and the library in graduate student research
Joan Stein, Alice Bright, Carole George, Terry Hurlbert, Erika Linke, Gloriana St ClairThe paper aims to give a presentation of a rich dataset to illuminate graduate students' rating of their satisfaction with library collections and services.
ISSN:
1467-8047Online date, start – end:
2000Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Frankie Wilson
- Holt Zaugg