Performance Measurement and Metrics: Volume 8 Issue 3

Turning knowledge into value in professional service firms

Ingo Forstenlechner, Fiona Lettice, Mike Bourne, Carol Webb

The purpose of this paper is to present and discuss the findings of research into the value perception of knowledge management among lawyers and staff from among the top ten…

VAMP – laying the foundations

Claire Creaser, Angela Conyers, Suzanne Lockyer

The purpose of this paper is to describe the first phase of the SCONUL Value and Impact Programme (VAMP), carried out in 2006.

Quality measurement of Croatian public and academic libraries: a methodology

Kornelija Petr

This paper aims to present the proposed methodology for the first scientific project to evaluate Croatian academic and public library services.

Collaborative co‐design: A user‐centric approach for advancement of organizational learning

Mary M. Somerville, Mary Nino

This paper aims to describe the use of collaborative co‐design activities to advance strategic planning assessment efforts by staff members of the merged (city‐university) Dr…

ISO 9001: 2000 and managing change in a South African law firm library

Olwyn Garratt

The purpose of the paper is to describe a personal journey, through identifying and managing change in a small law library.

Public library and users' lifestyle in a changing context

Haruki Nagata, Kanako Sakai, Tetsuya Kawai

The purpose of this paper is to show that in a time of dramatic social change and progress in information communications technology, surveys and analysis were used to identify…

2007 Awards for Excellence

Editorial

Steve Thornton