Performance Measurement and Metrics: Volume 9 Issue 2

LibQUAL+TM in Iran: a subgroup analysis by gender

Nadjla Hariri, Farideh Afnani

The purpose of this paper is to investigate the service quality of the central library of Iran University of Medical Sciences and Health Services (IUMS) from the viewpoints of…

An approach to evaluating Latin American university libraries

Ana Reyes Pacios, Nidia Lubisco

The purpose of this paper is to identify the current evaluation processes and experiences among Latin American university libraries.

The cat's pyjamas? Performance indicators for national libraries

Roswitha Poll

The purpose of this paper is to provide an overview of the new Technical Report ISO 28118 “Performance measures for national libraries”.

A qualitative assessment of the Kindle e‐book reader: results from initial focus groups

Dennis T. Clark, Susan P. Goodwin, Todd Samuelson, Catherine Coker

The purpose of this paper is to assess initial user perceptions and use of Amazon's Kindle e‐book reader.

User perceptions of digital libraries: a case study in Italy

Anna Maria Tammaro

The purpose of this paper is to describe the findings of a survey promoted and financed by Fondazione Rinascimento Digitale about users' perceptions of digital libraries in Italy…

Management tools, organisational culture and leadership: an explorative study

Niels Ole Pors

There are two main purposes in this paper. The first is to explore possible relationships between adoption of management tools in a broad sense, the organisational culture and the…

Editorial

Steve Thornton