Journal of Health Organization and Management: Volume 37 Issue 2

A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction

Naser Ali, Michael D. Dzandu

This study takes a divergent approach to exploring which construct is more predictive of patient satisfaction (SAT) in a service dominant economy within the context of a…

How do shared values improve eudaimonic workplace well-being: role of perceived justice and emotional exhaustion among nurses

Gizem Karaca, Cem Tanova, Korhan Gokmenoglu

This study aims to explore how shared values improve eudaimonic workplace well-being, the fulfillment that comes from personal development and the utilization of personal…

Unlocking the benefits of diversity among healthcare workforces: a holistic view

Matthew B. Perrigino, Marjorie Jenkins

The increasing diversity among workforces – as well as the increasing diversity among patient populations served – offers a variety of opportunities and potential pitfalls for…

How insights from the field of information behavior can enrich understanding of knowledge mobilization

Davide Nicolini, Maja Korica, Ila Bharatan

The authors review the literature on information behavior, an autonomous body of work developed mainly in library studies and compare it with work on knowledge mobilization. The…

Managing inpatient bed setup: an action-research approach using lean technical practices and lean social practices

Luciana Paula Reis, June Marques Fernandes, Sergio Evangelista Silva, Carlos Augusto de Carvalho Andreosi

This article aims to introduce a guide to improving hospital bed setup by combining lean technical practices (LTPs), such as kaizen and value stream mapping (VSM) and lean social…

Coworker abuse in healthcare: voices of mistreated workers

W. Randy Evans, Deborah M. Mullen, Lisa Burke-Smalley

The appalling abuse healthcare workers have endured from patients is long documented in the popular press and social media. Less explored in the healthcare management literature…

Does workplace toxicity influence turnover intentions among Indian healthcare employees? Investigating the moderating role of gratitude

Naval Garg, Manju Mahipalan, Nidhi Sharma

The study examined the relationship between workplace toxicity and turnover intentions among Indian healthcare employees. It also explored the role of gratitude as a moderator in…

Organisational drivers of performance in mental health providers

Russell Mannion, Frederick Hassan Konteh, Rowena Jacobs

This study aims to compare and contrast the core organisational processes across high and low performing mental health providers in the English National Health Service (NHS).