Business Strategy Series: Volume 11 Issue 4

Retail physicality and identity change as innovation strategies: the case of Better Life

K. Prakash Vel, Ajay Dayal, Dayne Eastaugh

Retailers, irrespective of their scale of operation, face the tough challenge of standing out from their competition; a major driver to ensure success and progress in the retail…

When conflict happens: navigating difficult interactions in senior teams – fostering a culture of constructive engagement

Carl Robinson

The purpose of the paper is to identify common ways of dealing with conflict, specifically in C‐level teams, and how to confront them frankly and respectfully.

The ultimate client experience: recipe for success in a down (or any) economy

Michelle Pope

The purpose of paper is to give recommendations to find the perfect recipe to delivering a client experience like no other.

The complete customer journey: avoiding technology and business barriers to measure the total value of media

Christopher Skinner

This article aims to further discussion on viable methods for marketing measurement that account for the complete customer journey by exploring common technology and communication…

Consumer lifestyles and online shopping continuance intention

Norzieiriani Ahmad, Azizah Omar, T. Ramayah

The purpose of this paper is to discuss the issues involved in understanding the buying behavior of Malaysian consumers, particularly in the online shopping context in relation to…

Is your team truly aligned?

Laura Stone

This article describes a four‐step process for guiding leaders and teams through an effective alignment process.

Firm capabilities and diversification: how mission matters

Mohammad Pakneiat, Monireh Panahi, Javad Noori

The literature on large firms in developing countries proposes a link between types of capabilities and diversification pattern. It is argued that technological/organizational…

Mergers in Indian industry: performance and impacting factors

K. Ramakrishnan

Even though there is a vast body of research on the performance of mergers in the developed markets, many issues are still unresolved. There is almost negligible research in the…