Business Strategy Series: Volume 12 Issue 5

Gain the most from your marketing spend on loyalty

Melodena Stephens Balakrishnan

The paper aims to highlight common mistakes organizations make when designing loyalty programs and provides the reader some questions to ponder before spending money in the…

Continuing the evolution: towards sustainable HRM and sustainable organizations

Wesley Ricardo de Souza Freitas, Charbel José Chiappetta Jabbour, Fernando César Almada Santos

This article aims to put sustainability as a new step in the evolutionary pathway of human resource management (HRM).

Decision‐making styles of young Iranian consumers

Seyyed Ali Moosavi Kavkani, Seyedreza Seyedjavadain, Faraz Saadeghvaziri

The purpose of the paper is to define Iranian consumers' decision making styles.

Predictors and outcomes of relationship quality: a guide for customer‐oriented strategies

Zahra Tohidinia, Mohammad Haghighi

This paper aims to examine the influence of a number of factors on relationship quality and also study the impact of relationship quality on customer's behavioral intentions.

Investigating corporate social responsibility practices in Iranian organizations: an ISO 26000 perspective

Changiz Valmohammadi

This study seeks to explore how far Iranian organizations are involved with the concepts and domain of corporate social responsibility (CSR) mainly based on a descriptive…

Talent reviews: the key to effective succession management

Karien Stadler

The purpose of this article is to discuss succession management within the context of talent management, with specific reference to the role of talent reviews in the…