Table of contents - Special Issue: Selected Papers from the Second Canadian Quality Congress
Guest Editors: Dr Madhav Sinha
Improving the quality of information security management systems with ISO27000
Alan GilliesThe ISO27001 standard provides a model for “establishing, implementing, operating, monitoring, reviewing, maintaining and improving an Information Security Management System…
Maturity measurement of knowledge‐intensive business processes
Roland Jochem, Dennis Geers, Priscilla HeinzeThe methods of quality management, business process management and knowledge management have until now been exploited by science and the industry separately. An integration of…
Leadership, empowerment and customer satisfaction in teaching institutions: Case study of a Pakistani University
Seema Arif, Maryam IlyasBy studying the leadership role of management and faculty in a Pakistani University to find out gaps in the delivery of technology integrated services in enrolment and advisory…
TALEVAS model: an integrated quality methodology
Amit KheradiaThe purpose of this paper is to combine systems thinking, lean management, value methodology and Six Sigma concepts into an integrated quality methodology using the TALEVAS model.
TQM journey of an Indian milk‐producing cooperative
Manish Trehan, Vijay KapoorThis paper seeks to focus on the TQM journey of MilkFed, a major milk‐producing cooperative in the state of Punjab in Northern India. It aims to demonstrate how TQM principles…
Statistical, technical and sociological dimensions of design of experiments
Daniel FirkaThe purpose of this paper is to highlight potential issues that often arise during the planning, execution or interpretation of design of experiments (DOE) experiences.
Strategic positioning and quality determinants in banking service
Hatice Camgöz Akdag, Mosad ZineldinThe aim of this paper is to investigate and define the competitive positioning of banks including state‐owned, domestic and foreign banks operating in Istanbul, Turkey. The aim is…
Measuring economic effects of quality management systems
Leonardo A. Sedevich FonsThe aim of this paper is to discuss methods to quantify, in monetary terms, the effects of having a quality management system that can help to make decision making easier by…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas