Table of contents
Integrating the Balanced Scorecard with Six Sigma
Colm Heavey, Eamonn MurphyThe purpose of this paper is to provide new insights in understanding the value of integrating the Balanced Scorecard (BSC) with Six Sigma.
The contribution of records management to good governance
Anastasia Dikopoulou, Athanassios MihiotisThe purpose of this paper is to present the relationship between records management (RM) and accountable and efficient governance.
Components of sustainable improvement systems: theory and practice
Carmen Jaca, Elisabeth Viles, Ricardo Mateo, Javier SantosThe purpose of this paper is twofold: to evaluate the importance of the factors reported in the literature as enablers of Continuous Improvement (CI) programmes and to determine…
Quality models in industrial and engineering educational scenarios: a view from literature
Dasarathan Thandapani, K. Gopalakrishnan, S.R. Devadasan, C.G. Sreenivasa, R. MurugeshThe purpose of this paper is to report a literature review which was conducted to trace the quality journeys occurring in industrial and educational scenarios.
Prioritizing service attributes for quality up‐gradation of Indian railway stations
Sumana Gupta, Rabindranath DattaWith an objective to measure the quality of service provided at Indian railway stations, the purpose of this paper is to propose a method that indicates the level of importance…
A comparison and usage overview of business excellence models
Paulo Sampaio, Pedro Saraiva, Ana MonteiroThe purpose of this paper is to present a comparative analysis and usage overview of the most common business excellence models: the European Foundation for Quality Management…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas