Table of contents
TQM in new car dealerships: a study from the firms’ perspective
Kym Fraser, Bill Tseng, Hans‐Henrik HvolbyNew car dealerships play an integral role in the initial and on‐going relationship between the purchaser and vehicle manufacturer. Evidence, mostly anecdotal, suggests that the…
Quality standards: integration within a bereavement environment
Mark CrowderThe purpose of this paper is to examine the means by which one UK local authority obtained certification of its Bereavement Service against ISO9001, ISO14001, and ISO27001. It…
Improvement of Sigma level of a foundry: a case study
Sushil Kumar, P.S. Satsangi, D.R. PrajapatiThe purpose of this paper is to explore Six Sigma practices in a casting industry, that could improve the green sand casting process in a foundry by reducing the casting defects…
Sustainable value creation in SMEs: a case study
Maria Vincenza Ciasullo, Orlando TroisiThe purpose of this paper is to study how a small to medium‐size enterprise (SME) in Campania (Italy) integrated sustainability into its corporate strategy, and how its…
Critical success factors for sustainable improvement in technical education excellence: A literature review
Anil R. Sahu, Rashmi R. Shrivastava, R.L. ShrivastavaThe purpose of this paper is to identify critical factors of total quality management (TQM), for use in a possible framework that addresses sustainable quality improvements in…
Selected proposals and possibilities of trust development within the TQM concept
Marek BugdolThe purpose of this paper is to define the meaning of trust in the total quality management (TQM) concept and to present the practical possibilities of its development.
Robust quality controlling: SPC with box plots and runs test
George J. BesserisThe purpose of this paper is to propose a methodology that may assist quality professionals in assessing process variation with a combination of tools based on simple robust…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas