The TQM Journal: Volume 34 Issue 7

Leaders' attitudes towards, and commitment to quality management of training within the military

Renier Christiaan Els, Helen H.W. Meyer

The successful implementation of quality management in organizations is dependent on people, particularly leaders. It seems as if leaders' affective states (attitudes and…

Critical failure factors for continuous improvement methodologies in the Irish MedTech industry

Olivia McDermott, Jiju Antony, Michael Sony, Tom Healy

The main objective of this study is to investigate what are the critical success factors that exist for continuous improvement (CI) methodology deployment in the Irish medical…

Facing COVID-19 challenges: What is so special in family businesses?

Angela Dettori, Michela Floris

This study aims to explore the main drivers that family businesses possess to strengthen their resilience during the COVID-19 crisis.

A systematic literature review of food sustainable supply chain management (FSSCM): building blocks and research trends

Maria Palazzo, Agostino Vollero

The purpose of this paper is to explore the increased research attention gained by sustainability in food supply chain management. Although previous review studies have focused on…

The impact of medical cyber–physical systems on healthcare service delivery

Michael Sony, Jiju Antony, Olivia McDermott

The pandemic has reinforced the need for revamping the healthcare service delivery systems around the world to meet the increased challenges of modern-day illnesses. The use of…

In-store technologies to improve customer experience and interaction: an exploratory investigation in Italian travel agencies

Mauro Dini, Simone Splendiani, Laura Bravi, Tonino Pencarelli

This paper aims to deepen understanding of the role played by new technological tools used in customer–travel agency (TA) interactions by analysing the TA owner/managers'…

Publisher's note

Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception

Benedetta Esposito, Maria Rosaria Sessa, Daniela Sica, Ornella Malandrino

This paper investigates the extent to which the COVID-19 pandemic has accelerated service innovation in the restaurant sector. It explores the use of digital technologies (DT) as…

People-related TQM practices: the role of metaperceptions

Nicola Cobelli, Ludovico Bullini Orlandi, Roberto Burro

The authors investigate the role of people-related Total Quality Management (TQM) practices, specifically metaperceptions, in hearing care students' vocational decision-making. In…

Digital technologies and circular economy practices: vital enablers to support sustainable and resilient supply chain management in the post-COVID-19 era

Anass Cherrafi, Andrea Chiarini, Amine Belhadi, Jamal El Baz, Abla Chaouni Benabdellah

The COVID-19 pandemic has caused major disruptions and revealed the fragilities in supply chains. This crisis has re-opened the debate on supply chain resilience and…