The TQM Journal: Volume 35 Issue 2

A case study on implementing Lean Six Sigma: DMAIC methodology in aluminum profiles extrusion process

Hassan Araman, Yahya Saleh

This paper aims to investigate the sources of variation in aluminum profiles hot extrusion process for the purpose of process capability improvement at National Aluminum and…

Continuous improvement behaviors and impacts on innovation

Fabiane Letícia Lizarelli, José Carlos de Toledo, Lillian Do Nascimento Gambi, Celso Luiz Gonçalves

This paper investigates whether adopting continuous improvement (CI) behaviors is related to better radical and incremental product and process innovation performance and…

Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries

Deusdedith Pastory Maganga, Ismail W.R. Taifa

Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings…

Strategies for successful deployment and sustainment of Lean Six Sigma in healthcare sector in India: a multi-level perspective

Shreeranga Bhat, E.V. Gijo, Jiju Antony, Jennifer Cross

This study aims to present Lean Six Sigma (LSS) deployment and sustainment strategies for the healthcare sector from a multi-level perspective. The objective is to present LSS…

Communicating responsible management and the role of blockchain technology: social media analytics for the luxury fashion supply chain

Kunle Francis Oguntegbe, Nadia Di Paola, Roberto Vona

To communicate their sustainability and responsible management practices to the public, firms can leverage digital technologies both at the organisational and managerial levels…

Familiar worldwide: how PDO products reflect quality in consumers' appraisal and behaviour

Pierluigi Toma, Francesco Manta, Domenico Morrone, Francesco Campobasso

The present study focuses on the role of PDO certification in fostering the quality perception of certified-food consumers – highlighting the difference between quality brands and…

Measuring Internet banking service quality: an empirical evidence

Rouf Ahmad Mir, Raja Rameez, Nida Tahir

This study aims to empirically develop a reliable and valid instrument measuring the online service quality in the context of the banking sector in India.

The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service

Selim Ahmed, Ahmed Al Asheq, Ezaz Ahmed, Ujjal Yaman Chowdhury, Tahir Sufi, Md. Golam Mostofa

The purpose of this study is to determine how consumers perceive restaurant service in Bangladesh. The goal of this study is to determine the impact of perceived service quality…

Assessment of patient safety culture in two emergency departments in Australia: a cross sectional study

Muhammad A. Alshyyab, Rania A. Albsoul, Frances B. Kinnear, Rami A. Saadeh, Sireen M. Alkhaldi, Erika Borkoles, Gerard Fitzgerald

Patient safety culture is a vital element to create patient safety in healthcare organisations. Emergency department (ED) professionals operate in unstable conditions that may…

Application of Six Sigma methodology to enhance the productivity and performance of a hotel in the UAE

Mariam Ali Ramadan, Maha Khalifa Al Dhaheri, Maher Maalouf, Jiju Antony, Shreeranga Bhat, E. V. Gijo

The hotel industry is one of the primary sectors contributing to every country's economy by promoting and reinforcing tourism. The pandemic situation across the globe is forcing…

Conceptualizing Industry 4.0 readiness model dimensions: an exploratory sequential mixed-method study

Jiju Antony, Michael Sony, Olivia McDermott

Organizations use Industry 4.0 readiness models to evaluate their preparedness prior to the implementation of Industry 4.0. Though there are many studies on Industry 4.0 readiness…