The TQM Journal: Volume 35 Issue 4

Top management team heterogeneity and economic performance: a micro-foundations perspective of academic business venturing

Mauro Sciarelli, Giovanni C. Landi, Lorenzo Turriziani, Anna Prisco

This research focuses on the relationship between Top Management Team heterogeneity (TMT) and University Spin-Offs (USOs) economic performance according to a micro-foundational…

The place of ISO 18404:2015 in organisational improvement

Radouane Oudrhiri, Mustafa Al-Balushi, Stuart Anwyl, Anthony Bendell, Sabet Chamie, Shirley Yvonne Coleman, Mark Hayman, Roger Hilton, Osama Ahmad Melhem, Jayeshkumat Patel, Steve Ward, Simon White, Peter Whitehouse

This paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to correct misconceptions and erroneous statements about the standard appearing…

Characterizing the integration of BRC food safety certification and lean tools: the case of an Ecuadorian packaging company

Juan Sebastián Bravo-Paliz, Sonia Valeria Avilés-Sacoto

Worldwide, companies are interested in improving processes and reaching high levels of quality through the adoption of various systems. For example, they implement quality…

Leanness assessment of a complex assembly line using integrated value stream mapping: a case study

Narpat Ram Sangwa, Kuldip Singh Sangwan

This paper proposes an integrated value stream mapping (VSM) for a complex assembly line to improve the leanness of a complex automotive component manufacturing organization.

Green creativity, TQM and business sustainability of large manufacturing firms in Malaysia

Nagwan Abdulwahab AlQershi, Roselina Binti Ahmad Saufi, Nik Maheran Nik Muhammad, Mohd Nor Hakimin Bin Yusoff, Ramayah Thurasamy

This paper examines the effect of green creativity (GC) on the business sustainability (BS) of large manufacturing firms (LMFs) in Malaysia and investigates the mediating effect…

Recognizing the legacy of the TQM Journal: a bibliometric analysis of Scopus indexed publications (2008 - 2021)

Navjit Singh, Simran Arora

The purpose of this paper is to examine the trends in research published by the TQM Journal since its indexing in the Scopus database in 2008. The paper intends to offer a…

Decision-making framework for supplier selection using an integrated MCDM approach in a lean-agile-resilient-green environment: evidence from Indian automotive sector

Atul Kumar Sahu, Mahak Sharma, Rakesh D. Raut, Anoop Kumar Sahu, Nitin Kumar Sahu, Jiju Antony, Guilherme Luz Tortorella

Today, proficient practices are required to stimulate along various boundaries of the supply chain (SC) to exploit manufacturing resources economically, effectually and gracefully…

Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs: the role of identity

Soohyun Park, Kilsun Kim

This study identifies the factors that postgraduate service management programs (PSMPs) in Korean Universities can use to gain competitive advantage.

The evolution and future of lean Six Sigma 4.0

Jiju Antony, Olivia McDermott, Daryl Powell, Michael Sony

This purpose of this study is to provide an overview of the current state of research on Lean Six Sigma (LSS) and Industry 4.0 and the key aspects of the relationships between…

Structural equation modelling – artificial neural network based hybrid approach for assessing quality of university cafeteria services

Meryem Uluskan

This study aims to show the effectiveness and applicability of artificial intelligence applications in the measurement and evaluation of university services. Universities can gain…

A study on critical failure factors of Design for Six Sigma in Indian companies: results from a pilot survey

Shreeranga Bhat, Jiju Antony, Gijo E.V., Rajesh Koul, Elizabeth A. Cudney, Ayon Chakraborty

While Six Sigma (SS) has been deployed effectively in Indian manufacturing and service sectors as a process improvement methodology, the implementation of Design for Six Sigma…