The TQM Journal: Volume 35 Issue 6

Green drivers and green enablers in pharmaceuticals supply chain: in the context of an emerging economy

Kali Charan Sabat, Bala Krishnamoorthy, Som Sekhar Bhattacharyya

The purpose of this study was to comprehend the current state of green supply chain management (GSCM) and its drivers and enablers in the pharmaceutical supply chains (PSCs).

Applicability of healthcare service quality models and dimensions: future research directions

Javed Ali, Ahmad Jusoh, Norhalimah Idris, Khalil Md Nor, Yulin Wan, Alhamzah F. Abbas, Ahmed H. Alsharif

The purpose of this study is to explore the literature of healthcare service quality for identifying and analyzing the healthcare service quality models and dimensions and to…

Surgical team perceptions of the surgical safety checklist in a tertiary hospital in Jordan: a descriptive qualitative study

Rania Albsoul, Muhammad Ahmed Alshyyab, Baraa Ayed Al Odat, Nermeen Borhan Al Dwekat, Batool Emad Al-masri, Fatima Abdulsattar Alkubaisi, Salsabil Awni Flefil, Majd Hussein Al-Khawaldeh, Ragad Ayman Sa'ed, Maha Waleed Abu Ajamieh, Gerard Fitzgerald

The purpose of this paper is to explore the perceptions of operating room staff towards the use of the World Health Organization Surgical Safety Checklist in a tertiary hospital…

Quality 4.0 transition framework for Tanzanian manufacturing industries

Deusdedith Pastory Maganga, Ismail W.R. Taifa

This research aimed at developing the Quality 4.0 transition framework for Tanzanian manufacturing industries.

Identifying factors affecting waste production throughout the construction project life cycle and proposing BIM-based solutions

Solmaz Ahmadzadeh Amid, Esmatullah Noorzai, Mahmood Golabchi

Because the construction industry is one of the largest waste producers, understanding the primary reasons for waste production is essential. The goal of this study is to identify…

A decision support system to evaluate the quality and warranty policies for remanufactured products

Swee Kuik, Joowon Ban, Li Diong, Xiaolie Qi

This paper proposes optimisation models to evaluate and examine the selling of extended warranty policies in terms of improved profits in producing/marketing remanufactured…

Quality and costs in health care: using target costing in support of bundled payment programs

Leonardo Sedevich-Fons

The main purpose of this study is to provide healthcare institutions with a management accounting framework that helps them achieve their quality goals and cost targets when…

Detection of unusual scores of individual students for immediate remedy according to daily assessment data

Nursuhana Alauddin, Shu Yamada

The availability of daily assessment data in a centralized monitoring system at school provides the opportunity to detect unusual scores soon after the assessment is carried out…

Deployment of fuzzy TOPSIS-integrated value stream mapping for a fabrication industry: a case study

B.G. Aadithya, P. Asokan, S. Vinodh

This research aims to identify lean tools and techniques that are needed to be implemented to improve the performance in the fabrication industry. The objective is to find the…

Key drivers of promoting patient safety culture from the perspective of medical staff at a tertiary hospital in China

Li Li, Hsin-Hung Wu, Chih-Hsuan Huang, Yuanyang Zou, Xiao Ya Li

Understanding the antecedents of patient safety culture among medical staff is essential if hospital managers are to promote explicit patient safety policies and strategies. The…