The TQM Journal: Volume 35 Issue 7

An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations

Jiju Antony, Michael Sony, Olivia McDermott, Vikas Swarnakar, Brian Galli, Mehran Doulatabadi, Rajesh Kaul

Operational excellence (OPEX) initiatives such as Lean, Six Sigma, Lean Six Sigma and Agile have some common characteristics that can be understood through their adoption in…

An investigation of mediating factors for export–import business performance excellence: a systems perspective framework for Thailand

Grid Rangsungnoen

The Baldrige criteria for assessing business performance excellence (BCPE) suggests a relationship among seven self-assessment categories. The purpose of this paper is to take an…

Integrating Lean Six Sigma with blockchain technology for quality management – a scoping review of current trends and future prospects

Raja Wasim Ahmad, Walaa Al Khader, Raja Jayaraman, Khaled Salah, Jiju Antony, Vikas Swarnakar

The purpose of this research is to study and analyze the literature that integrates Lean Six Sigma (LSS) approach with blockchain technology in different sectors for improved…

Analysis of the integrating sustainable value creation process: evidence from Iran's automotive industry

Hasan Valiyan, Mohammadreza Abdoli, Alireza Koushki Jahromi, Leila Zamanianfar, Peyman Gholizadeh

Automotive industry is one of the most important industries in the economy of countries due to its extensive relationship with other industries; high production and employment…

To study the comparison and effect of Six Sigma and Red Bin Analysis in Indian manufacturing industries

Sumit Shandilya, Jaskiran Arora, Vinayak Kalluri

Continued quest for business improvement in terms of enhanced productivity and cost cuts is the most valued strategic function in an organization. Towards this endeavor, there…

A study on Ishikawa’s original basic tools of quality control in healthcare

Olivia McDermott, Jiju Antony, Michael Sony, Angelo Rosa, Mary Hickey, Tara Ann Grant

The main purpose of this study is to investigate Ishikawa’s statement that “95% of problems in processes can be accomplished using the 7 Quality Control (QC) tools” and explore…

Bank 4.0 experiential quality and customer loyalty: a serial mediating role of customer trust and engagement

Ananda Sabil Hussein, Sumiati Sumiati, Raditha Hapsari, Juhaida Abu Bakar

This study aims to explore the structure and dimensions of experiential quality in the context of Indonesian Bank 4.0. Moreover, this study also explains the process of how…

Factors influencing patient safety culture in operating room in a teaching hospital in Jordan: a qualitative descriptive study

Muhammad Ahmed Alshyyab, Rania Albsoul, Gerard Fitzgerald

To explore the perceptions of surgical team members in a tertiary hospital in Jordan toward the factors influencing patient safety culture (PSC).

The impact of Covid-19 on organisational commitment with mediating role of satisfaction among the Iraqi auditors

Mahmoud Lari Dashtbayaz, Mahdi Salehi, Sadeq Mozan

The study seeks to examine the effect of the Covid-19 on organisational commitment with the mediating role of job satisfaction of Iraqi auditors to determine the impact the Corona…

Analysis of barriers for implementation of integrated Lean Six Sigma and Industry 4.0 using interpretive ranking process

S. Vinodh, Somishang A. Shimray

Lean Six Sigma (LSS) is a continuous improvement procedure that helps in improving the performance, decreasing variations, reducing lead time and increasing profit. Industry 4.0…

An empirical study into the use of 7 quality control tools in higher education institutions (HEIs)

Swati Mathur, Jiju Antony, McDermott Olivia, Lizarelli Fabiane Letícia, Bhat Shreeranga, Jayaraman Raja, Chakraborty Ayon

The main purpose of this study is to revisit Ishikawa's statement: “95% of problems in processes can be accomplished using the original 7 Quality Control (QC) tools”. The paper…

Relationship between the state of the country's logistics and perishable goods' output: dairy industry

Maira Bauer, Almas Mukhametov, Pavel Trifonov

This paper seeks to assess the capabilities and maturity of supply chain planning and product quality management systems implemented by the dairy industries in three different…

Determinants of effectiveness of lean healthcare performance in Malaysian public hospitals

Kim Yoke Ong, Suhaiza Zailani, Kanagi Kanapathy, Muhammad Khalilur Rahman, Abdullah Al Mamun, Miraj Ahmed Bhuiyan

This study aims to explore the lean leadership factors influencing the effectiveness of lean healthcare performance at hospitals.

How to invest in total quality management practices for enhanced operational performance: findings from PLS-SEM and fsQCA

Innocent Senyo Kwasi Acquah, Judith Quaicoe, Michael Arhin

Consumer expectations of quality have grown in recent years, forcing organisations, both service and manufacturing, to adopt total quality management (TQM) principles to satisfy…

Relationship of total quality management with corporate sustainability in the MSME sector: does innovation capability play a mediating role?

Manoj Hudnurkar, Suhas Ambekar, Sonali Bhattacharya, Pratima Amol Sheorey

This study attempts to find the structural relationship between Total Quality Management (TQM) and Corporate Sustainability (CS) by analyzing the role of Innovation Capability…

Influence of aromatization on the perception of work environment and job satisfaction

Karol Čarnogurský, Peter Madzík, Anna Diacikova, Jakub Bercik

The aim of this paper is to examine how indoor aromatization affects the expressed and unexpressed satisfaction with the work environment in the production hall of an industrial…

A global study on applicability of ISO 18404:2015 for SMEs: an exploratory qualitative study

Jiju Antony, Vikas Swarnakar, Willem Salentijn, Alireza Shokri, Mehran Doulatabadi, Shreeranga Bhat, Olivia McDermott, Raja Jayaraman, Michael Sony

ISO 18404:2015 standard defines the proficiencies to the attainment of distinct competency levels with either Lean Manufacturing or Six Sigma or separately combined strategy Lean…

Measuring green innovation through total quality management and corporate social responsibility within SMEs: green theory under the lens

Tamoor Azam, Wang Songjiang, Khalid Jamil, Sobia Naseem, Muhammad Mohsin

In the modern business world, the main focus of the organizations is to improve the quality of the products and minimize the wastage of raw material. Keeping in view the green…

Passengers' service perceptions emerging from user-generated content during the pandemic: the case of leading low-cost carriers

Mehmet Bahri Saydam, Victor Oluwafemi Olorunsola, Hamed Rezapouraghdam

Although a vast amount of research has been started to gauge customer satisfaction using surveys, the influence of COVID-19 on passengers' satisfaction has not received enough…

Critical analysis of Lean Six Sigma black belt certification courses offered in Brazil

Paula de Santi Louzada, Tiago F.A.C. Sigahi, Gustavo Hermínio Salati Marcondes de Moraes, Izabela Simon Rampasso, Rosley Anholon, Jiju Antony, Elizabeth A. Cudney

This study aims to present an overview and analyze the Lean Six Sigma Black Belt (LSSBB) certifications offered by institutions operating in Brazil.

Evaluating quality management of road construction projects: a Delphi study

Debby Willar, Bambang Trigunarsyah, Anak Agung Diah Parami Dewi, Febriane Makalew

There are various methods to assess the failure of a road construction project that does not meet quality and performance standards. This study aims to evaluate the factors…

The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants

Ala’ Omar Dandis, Donna Marie Wallace-Williams, Arnt Kyawt Ni, Len Tiu Wright, Yousef Ibrahim Abu Siam

The aim of this study is to examine the role of relational benefits and brand experience measurements on willingness to pay more (WPM), effects of word of mouth (WOM) and…

Selecting new products by the revised ideal ratio: a Kano model approach

Arash Shahin, Ali Nourmohammadi

This paper aims to revise the ideal ratio for selecting new products based on their qualitative analysis of desired/undesired functions.

The key success factors to adopting lean practices: the case of South American manufacturing firms

Mario Ferrer, Erick Calvo, Ricardo Santa

The purpose of this paper is to identify the factors that promote the successful adoption of lean practices in manufacturing firms operating in developing economies in South…

The path from customer experience to customer citizenship: new adventure is a touristic railway journey

Çağlar Samsa

In this study, the author aimed to measure the effect of customer loyalty on customer citizenship behavior as well as the effect of experience value perceptions of tourist railway…