Asia-Pacific Journal of Business Administration: Volume 15 Issue 1

HRM practices, impersonal trust and service oriented OCB: an empirical evidence from Bangladesh

Sarmin Sultana, Husna Johari

The preliminary purpose of the study is to explore the relationship between Human Resource Management (HRM) practices and service oriented organizational citizenship behavior…

Manufacturers' efficiency disparity: a comparative analysis in the Southeast Asian region

Dao Le Trang Anh, Christopher Gan

The study aims to investigate the profitability and marketability efficiency scores and determinants of 899 listed manufacturers in six Southeast Asian countries: Indonesia…

The moderating role of complaint handling on brand hate in the cancel culture

Amir Zaib Abbasi, Muhammad Shahzeb Fayyaz, Ding Hooi Ting, Maira Munir, Shahid Bashir, Chun Zhang

This study investigates the moderating role of complaint handling between ideological incompatibility, symbolic incongruity, negative past experience and corporate social…

Factors affecting multiple borrowing among microfinance clients: evidences from Bangladesh

Isahaque Ali, Md Aslam Mia, Azlinda Azman, Tajul Ariffin Masron

Although microfinance had experienced rapid growth in most developing economies, multiple borrowing remains a growing concern for practitioners and researchers in recent years…

The impact of green marketing mix elements on green customer based brand equity in an emerging market

Bang Nguyen-Viet

“Green” issues have become increasingly important to corporate decision-makers as firms face mounting public sensitivity, stricter regulation and growing stakeholder pressures…

The customer experience in Thailand's multichannel retail environments

Kedwadee Sombultawee, Thanchanok Tansakul

The purpose of this paper is to investigate cognitive and affective customer service in Thailand's maltichannel retail environment. The research used the…

Creativity mindset as the organizational capability: the role of creativity-relevant processes, domain-relevant skills and intrinsic task motivation

Maryam Emami, Sajad Rezaei, Naser Valaei, John Gardener

The objective of this study is to examine the structural relationship between creativity-relevant processes, domain-relevant skills, intrinsic task motivation, creativity and the…